Team Leader - Neenah, WI
1 week ago
Job Summary
Alta Resources is hiring a Team Leader to deliver professional quality service to clients through multi-faceted leadership style reflecting Alta's culture.
+Responsibilities
- Oversee direction supervision day-to-day activities up 15-25 non-exempt individuals managing client expectations projects.
- Maintain scorecards ensure team meeting sales client expectations on regular basis assess onsite staff performance per Alta program guidelines deadlines complete performance corrections address policy infractions conduct annual reviews within expected deadlines perform training new employees maintain product customer systems training modules classroom online delivery both existing reps assign duties examine work meet client expectations handle customer escalations recommend policy changes improve customer experience manage overall quality control data accuracy staffs interactions audit reports needed provide high attention detail accuracy pertinent paperwork records plan conducts participates meetings communicate support clients objectives provide Alta updates weekly ongoing regular meetings direct reports clients department leadership meetings conducts profit loss reviews follow stakeholder needs takes initiative grow develop leadership capacity consistently upgrade program knowledge build relationships works closely client direct reports coworkers organization positive manner supply necessary updates reporting develops relationships supporting units resolve issues related team members IT Human Resources Quality fellow team leadership prepare share ideas invite accept cooperative feedback improve processes performance management remain visible approachable employees on retain performing employees assist client interaction business development special tasks assigned Client Program Director meets deadlines completed delegated tasks appropriate supervisor regular attendance punctuality adherence agreed-upon schedule availability conditions employment essential function position.+
Qualifications
- Demonstrate self-starter ability lead develop train personnel diverse global environment display confidence enthusiasm proactive positive attitude succeed motivate develop teams exceed client expectations have passion lead serve others interact diverse backgrounds perspectives advocacy genuine interest team members direct reports open line communication clear expectation feedback recognition proven ability retain employees customers clients excellent interpersonal verbal written business communication skills establish rapport lead coach motivate builds relationships loyalty external internal teams leaders remains tactful communicating negative information demonstrate active listening stress management ensuring internal staff client needs fulfilled timely satisfactory fashion adapt coaching styles provide positive negative feedback constructive feedback encourages optimal level at all times highly self-motivated prioritize complex diversified responsibilities multitask effectively execute tasks minimum supervision strong organization time management skills remain focused productive tasks solid logical decision making troubleshooting exercise good judgment escalate problems appropriate person follow accordingly involve upper management analyze trends create action place determine solution manage expenses departmental budgets corporate conditions maintain confidentiality handling sensitive private employee client customer information accordance Alta Clients policies regulatory requirements enforce company policies procedures fully support companies commitment safety environment strive clean healthy safe workplace proven ability meet deadlines key metrics work independently leader team player deliver results embrace change flexible needs team business demonstrate ability support lead change management accept apply coaching feedback from leadership proven track record reliability strong work ethic must travel necessary credit card available credit limit reimbursed expenses requires High School Diploma GED HSED Bachelor Degree Business Related Field preferred At least three years consumer contact center manager relevant service industry leadership experience required.
Job description
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- Demonstrate self-starter ability lead develop train personnel diverse global environment display confidence enthusiasm proactive positive attitude succeed motivate develop teams exceed client expectations have passion lead serve others interact diverse backgrounds perspectives advocacy genuine interest team members direct reports open line communication clear expectation feedback recognition proven ability retain employees customers clients excellent interpersonal verbal written business communication skills establish rapport lead coach motivate builds relationships loyalty external internal teams leaders remains tactful communicating negative information demonstrate active listening stress management ensuring internal staff client needs fulfilled timely satisfactory fashion adapt coaching styles provide positive negative feedback constructive feedback encourages optimal level at all times highly self-motivated prioritize complex diversified responsibilities multitask effectively execute tasks minimum supervision strong organization time management skills remain focused productive tasks solid logical decision making troubleshooting exercise good judgment escalate problems appropriate person follow accordingly involve upper management analyze trends create action place determine solution manage expenses departmental budgets corporate conditions maintain confidentiality handling sensitive private employee client customer information accordance Alta Clients policies regulatory requirements enforce company policies procedures fully support companies commitment safety environment strive clean healthy safe workplace proven ability meet deadlines key metrics work independently leader team player deliver results embrace change flexible needs team business demonstrate ability support lead change management accept apply coaching feedback from leadership proven track record reliability strong work ethic must travel necessary credit card available credit limit reimbursed expenses requires High School Diploma GED HSED Bachelor Degree Business Related Field preferred At least three years consumer contact center manager relevant service industry leadership experience required.
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