Business Development Representative (58943) - W Broad St Richmond, Virginia, United States
3 days ago
Job description
DescriptionJob Responsibilities:
- Contact new and existing customers to discuss current sales promotions
- Create excitement and set appointments for customers
- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits
- Follow up with customers to ensure satisfaction and produce referrals
- Perform all other Business Development selling duties as assigned
- Engage in all training directed by the BDC Manager
- Follow the BDC scripts and guidelines on all inbound and outbound calls
- Ensure that all calls presented are answered promptly and professional
- Acquire a complete knowledge of product information related to the makes and models of the dealership
- Develop proficiency with all features of the BDC CRM Software and associated products
- Ensure that all information entered into BDC systems is consistent and accurate
- Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs
- Maintain a current knowledge of schedules of personnel throughout the dealerships
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
- Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
- Maintain the essential communication link between the client and the dealership
- Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly
Job Qualifications:
- Professional and has the ability to make a compelling introduction
- Willing to participate in skills and product training
- Multi-tasker and excellent customer service skills
- Proven track record of meeting and exceeding goals
- Proficient with computers, emails, smart phones and the web
- High school diploma or the equivalent. College level achievement preferred
- Willing to engage in ongoing training
- Ability to read and comprehend instructions and information
- Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
- Skilled at building positive relationships over the phone or via email
- Professional personal appearance
- Excellent communication skills
- Ability to work well under pressure
- Must possess strong organizational skills, time management skills, and the ability to multi task
- Demonstrates the ability to interact effectively with dealer personnel at all levels
- Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies
- Performs other duties as assigned
- Maintains a professional code of conduct at all times
- Willing to work 40 hours per week including some weekend and evening shifts
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