Retail Support Specialist - Chicago - Pride Mobility

    Pride Mobility
    Pride Mobility Chicago

    4 days ago

    $32,000 - $52,000 (USD) per year *
    Description

    Salary:
    $52,080 plus commission

    DESCRIPTION/JOB SUMMARY

    To work with Pride's Field Sales team and assist in dealer development as it relates to technical product training, demo deployment and tracking, and PQ365 and Live Lens utilization

    RESPONSIBILITIES/DUTIES

    Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs, mobility scooters, and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs

    Assist providers and their technical staff in troubleshooting and repairs of units in the field

    Focus on continued product training, development, and support in the assigned territory

    Communicate consistently with Retail Mobility Sales Representatives (RMSR), Regional Managers, and the Pride Sales, Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking/movement and technical training

    Communicate product quality concerns or provider feedback to the appropriate teams

    Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager

    Maintain accurate inventory on demo chairs, electronics, and accessories needed in the field

    Collaborate with RMSRs to place, track and move demo products as needed

    Maintain cost effective time and expense management

    Submit monthly expenses and weekly itineraries for travel

    Participate in Veteran's Affairs (VA) clinics and related activities for technical training on all Pride retail products

    Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates

    Document account activity in Customer Relationship Management (CRM) software program following provider visits

    Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

    Attend the Annual C-TPAT Security Training

    Focus on continuous improvement, and consistently demonstrate good business judgment

    Work effectively with all Pride departments to exceed internal and external expectations

    Pride retains the discretion to modify duties and/or assign other duties as necessary


    REQUIRED SKILLS
    Must be a team player, friendly, professional, detail-oriented, and honest

    Must have the ability to:
    Multi-task, problem-solve, and prioritize in a fast-paced working environment

    Work with multiple departments as a cross-functional team

    Travel for the company and transport demo equipment as business needs dictate

    Use hand tools and standard power tools

    Assemble and troubleshoot mechanical and electrical devices

    Lift/Push/Pull up to 50 lbs.


    Must have:
    Relentless drive to achieve advancement and continuous improvement

    Basic working knowledge of Microsoft Office Word, Excel and PowerPoint

    Excellent web navigation skills

    Excellent verbal and written communication skills

    Excellent planning, customer service, public speaking, and presentation skills


    PREFERRED SKILLS
    Basic working knowledge of Pride operating systems preferred

    Intermediate knowledge of Pride retail products preferred

    Strong mechanical and/or electrical assembly and troubleshooting skills preferred


    REQUIRED EXPERIENCE
    At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products


    PREFERRED EXPERIENCE
    At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment preferred

    At least 2 years of experience within the Mobility/DME Industry preferred

    At least 2 years of technical support and/or service experience preferred

    Current or previous successful employment experience with Pride Mobility Products Corporation preferred


    REQUIRED EDUCATION
    High School Diploma or GED


    PREFERRED EDUCATION
    Associate Degree in a related field preferred


    REQUIRED QUALIFICATIONS
    Must be legally authorized to work in the United States without sponsorship now, or in the future


    DETAILS
    This job description is not intended to be all-inclusive

    This is a safety sensitive position

    In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

    Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer.

    All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

    Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.


    If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at x1250.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    This employer is required to notify all applicants of their rights pursuant to federal employment laws.
    For further information, please review the Know Your Rights notice from the Department of Labor.
    * This salary range is an estimation made by beBee
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