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Retail Support Specialist - Chicago - Pride Mobility
Description
Salary:
$52,080 plus commission
DESCRIPTION/JOB SUMMARY
To work with Pride's Field Sales team and assist in dealer development as it relates to technical product training, demo deployment and tracking, and PQ365 and Live Lens utilization
RESPONSIBILITIES/DUTIES
Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs, mobility scooters, and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs
Assist providers and their technical staff in troubleshooting and repairs of units in the field
Focus on continued product training, development, and support in the assigned territory
Communicate consistently with Retail Mobility Sales Representatives (RMSR), Regional Managers, and the Pride Sales, Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking/movement and technical training
Communicate product quality concerns or provider feedback to the appropriate teams
Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager
Maintain accurate inventory on demo chairs, electronics, and accessories needed in the field
Collaborate with RMSRs to place, track and move demo products as needed
Maintain cost effective time and expense management
Submit monthly expenses and weekly itineraries for travel
Participate in Veteran's Affairs (VA) clinics and related activities for technical training on all Pride retail products
Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates
Document account activity in Customer Relationship Management (CRM) software program following provider visits
Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
Attend the Annual C-TPAT Security Training
Focus on continuous improvement, and consistently demonstrate good business judgment
Work effectively with all Pride departments to exceed internal and external expectations
Pride retains the discretion to modify duties and/or assign other duties as necessary
REQUIRED SKILLS
Must be a team player, friendly, professional, detail-oriented, and honest
Must have the ability to:
Multi-task, problem-solve, and prioritize in a fast-paced working environment
Work with multiple departments as a cross-functional team
Travel for the company and transport demo equipment as business needs dictate
Use hand tools and standard power tools
Assemble and troubleshoot mechanical and electrical devices
Lift/Push/Pull up to 50 lbs.
Must have:
Relentless drive to achieve advancement and continuous improvement
Basic working knowledge of Microsoft Office Word, Excel and PowerPoint
Excellent web navigation skills
Excellent verbal and written communication skills
Excellent planning, customer service, public speaking, and presentation skills
PREFERRED SKILLS
Basic working knowledge of Pride operating systems preferred
Intermediate knowledge of Pride retail products preferred
Strong mechanical and/or electrical assembly and troubleshooting skills preferred
REQUIRED EXPERIENCE
At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products
PREFERRED EXPERIENCE
At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment preferred
At least 2 years of experience within the Mobility/DME Industry preferred
At least 2 years of technical support and/or service experience preferred
Current or previous successful employment experience with Pride Mobility Products Corporation preferred
REQUIRED EDUCATION
High School Diploma or GED
PREFERRED EDUCATION
Associate Degree in a related field preferred
REQUIRED QUALIFICATIONS
Must be legally authorized to work in the United States without sponsorship now, or in the future
DETAILS
This job description is not intended to be all-inclusive
This is a safety sensitive position
In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.
Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at x1250.
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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