- Identify, research, analyze, diagnose, resolve and close escalated technical problems in a quality and timely manner.
- Data center/ data hall floor support
- Log file review, general network health analysis
- Analyze and monitor the performance of the network using monitoring tools (SolarWinds NPM, NCM, IPAM, Net Flow, Ping Plotter, MIB, OID)
- Respond to network outages and work with vendors to ensure smooth operation and troubleshooting
- Troubleshooting issue resolution of LAN/WAN environment both prime shifts and after hours on-call support
- Incident, Problem, Configuration and Change management
- Project work such as design, ordering equipment, configuring new equipment, lease replacements
- What will this person be working on
- Responsible for monitoring networking systems, networking devices, and custom built tools to meet 100% SLA uptime standards.
- Providing customer support , testing network connections, equipment installation and turn-up
- Responsible for handling second level troubleshooting issues, upgrading operating systems, and planning layout for configuration systems.
- Schedule and perform maintenance and system upgrades of network infrastructure.
- Responsible for assisting Network Engineering in areas of design and configuration of switches, routers, and load balancers.
- Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make findings available for future troubleshooting and analysis.
- Determine the need to deploy field service resources required to deliver client service requests via incident management and dispatch processes through the service desk.
- Escalate irresolvable issues requiring manufacturing or carrier services (Tier 4) support assistance within prescribed service levels and procedures to complete problem resolution.
- Monitor service desk tickets volume, identify trends in problem activity, document findings and make available for future client troubleshooting issues and ensure timely closure of all assigned tickets.
- Utilize service delivery management and related technology systems and tools for efficient execution of service desk activities.
- Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
- Continuously expand, research and leverage knowledge of technology, market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics.
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the products & services that BBOX supports.
- Meet all financial performance objectives for area of responsibility and take corrective action as needed.
- Implement and make recommendations to improve methodologies, core competencies and processes for the service desk to ensure stable and quality product & service delivery consistent with company objectives and client expectations.
- Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcome. Achieve all client satisfaction objectives and internal and external SLAs.
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience.
- Foster and contribute toward collaborative working relationships within NACS operations and across all levels and departments of the organization to execute service desk functions and company priorities.
- Achieve performance targets established by leadership for applicable Key Performance Indicators
- Perform other duties as assigned by management.
- Bachelor's Degree in Engineering, Information Technology or related, preferred; or relevant experience.
- Experience with Cisco ACI, Cisco ISE, Palo Alto firewalls, wireless environments, Security (IPS/IDS,NAC), and F5 load balancers
- Ability to coordinate multiple vendors to support work required at remote sites
- Work history of supporting data center floor operations
- Operational understand of SD-WAN technology and solutions
- Experience with supporting Cisco Application Centric Infrastructure (ACI)
- 5+ years of technical support engineering experience in a call center environment. Technology Services or Managed Service Provider industry experience required.
- Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Cisco Certified Internetwork Expert (CCIE), Microsoft System Engineer (MCSE), or related certifications preferred.
- Excellent Layer 2 & 3 networking skills including strong knowledge and proficiency in industry-standard networking technologies and infrastructures including cabling, LAN, WAN, and various telecommunication access methods, DNS based Global Server Load Balancing (GSLB) theory as well as legacy networking technologies and system interdependencies. Cloud & Virtualization technologies preferred.
- Production environment experience consisting of directly managing routers, switches, global and local load balancing, SSL acceleration, HTTP compression/caching, and DNS in a high-availability infrastructure.
- End-to-end process thinker, with proven experience in business processes and workflow design.
- Service awareness of all organization's key product and service offerings for which support is being provided.
- Ability to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions.
- Excellent problem solving skills with demonstrated success in root cause analysis.
- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies.
- Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.
-
Network Engineer
2 weeks ago
TEKsystems Torrance, United States Full timeDescription: · Overview Are you a dynamic network engineer passionate about technology who is looking to take the next step in your career? Come join our Client's growing technical team as a Network Engineer (Network Engineer II). You will be responsible for helping our customer ...
-
Network Engineer
5 days ago
A-STAFFING, INC. Torrance, California, United States PermanentAbout the Role: · We are seeking a skilled and experienced Network Engineer to join our team in Torrance, CA. As a Network Engineer, you will be responsible for the maintenance and support of our server, workstation, and network infrastructure. You will also be involved in networ ...
-
Network Engineer
5 days ago
Black Box Torrance, United StatesNetwork Engineer · Location: Torrance, CA · Shift: Mornings with On-Call responsibilities · Overview: · Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field in ...
-
Network Engineer
1 day ago
Black Box Torrance, United StatesJob Description · Network Engineer · Location: Torrance, CA · Shift: Mornings with On-Call responsibilities · Overview: · Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform d ...
-
Network Engineer
2 weeks ago
A-STAFFING, INC. Torrance, United StatesAbout the Role: · We are seeking a skilled and experienced Network Engineer to join our team in Torrance, CA. As a Network Engineer, you will be responsible for the maintenance and support of our server, workstation, and network infrastructure. You will also be involved in networ ...
-
Network Engineer
1 week ago
A-STAFFING, INC. Torrance, United StatesJob Description · Job DescriptionAbout the Role: · We are seeking a skilled and experienced Network Engineer to join our team in Torrance, CA. As a Network Engineer, you will be responsible for the maintenance and support of our server, workstation, and network infrastructure. Yo ...
-
Network Engineer
5 days ago
GCC Technologies Torrance, United StatesSummary · We are looking for a Network engineer who will be responsible for maintaining and administering clients company's computer networks. · Responsibilities · Maintain and troubleshoot servers, workstations, and networks · Provide remote and on‐site support · Configure ...
-
Network Engineer
3 weeks ago
Black Box Torrance, United StatesJob Description · Network Engineer · Location: Torrance, CA · Shift: Mornings with On-Call responsibilities · Overview: · Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform ...
-
Sr Network Engineer
1 week ago
S2 Global Torrance, United StatesOverview: · S2 Global, an OSI Systems Company is seeking a Senior Network Engineer to work in its Torrance, CA location. · S2 Global is the leading provider of turnkey, state-of-the-art screening solutions for inspection and security. The solution is based on three core element ...
-
Network Engineer, Principal
5 days ago
Divergent Enterprises Torrance, United StatesDivergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPSTM) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly ...
-
Network Engineer, Principal
3 weeks ago
Divergent Enterprises Torrance, United StatesDivergent is on a mission to democratize the design and manufacture of vehicles. We want to enable a future where small entrepreneurial teams across the globe will bring increasingly material and energy efficient transportation solutions to market with a fraction of the capital a ...
-
Aruba Network Engineer II
2 days ago
VectorUSA Torrance, United StatesOverview · Are you a dynamic network engineer passionate about Aruba technology who is looking to take the next step in your career? Come join VectorUSA's growing technical team as an Aruba Network Engineer (Network Engineer II). You will be responsible for helping VectorUSA and ...
-
Sr Network Engineer
1 day ago
Rapiscan Torrance, United StatesOverview: · Rapiscan Laboratories manufactures radiation equipments. We develop and test X-ray imaging systems and equipment to the airport and security industries. · We are looking for a Sr. Network Engineer to join our team. This individual will design, implement, maintain, a ...
-
Aruba Network Engineer II
2 weeks ago
ConsultNet Torrance, United StatesAruba Network Engineer II · Torrance, CA · Direct Hire · $110k- $140k year · Successful candidate will design, build, and maintain network systems that support their business operations. Will be responsible for managing LAN/WAN/WLAN network environments to ensure the stability of ...
-
Senior Network Engineer
1 week ago
Zillow Harbor City, United StatesAbout the team · Join our dynamic network engineering team, a pivotal force behind Zillow Networks automation, maintenance, and management. This team ensures the seamless operation of Core network services, Network Monitoring tools, and Security infrastructure. Tasked with maint ...
-
Sr. Network Engineer
2 days ago
Insight Global El Segundo, United StatesTitle: Sr. Network Engineer · Location: Remote, must live within 1 hour of Los Angeles as travel to the data center 1-2 times per quarter will be required · Target Pay Range: $66.67-$78.79 · Duration: 6+ month contract, likely extensions, possible conversion · Required Skills & E ...
-
Network Security Engineer
1 week ago
SpaceX Hawthorne, United StatesNetwork Security Engineer at SpaceX · Hawthorne, CA · SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible ...
-
Integration Engineer, Network
1 week ago
SpaceX Hawthorne, United StatesSpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. ...
-
Network Engineer, Principal
1 month ago
Divergent Torrance, United States Full timeDivergent is a technology company that has architected, invented, built, and commercialized an end-to-end factory system called the Divergent Adaptive Production System (DAPSTM) that comprehensively uses machine learning to optimally engineer, additively manufacture, and flexibly ...
-
Integration Engineer, Network
2 weeks ago
SPACE EXPLORATION TECHNOLOGIES CORP Hawthorne, United StatesINTEGRATION ENGINEER, NETWORK AND MISSION SYSTEMS (STARSHIELD) · Starshield leverages SpaceX's Starlink technology and launch capability to support national security efforts. While Starlink is designed for consumer and commercial use, Starshield is designed for government use, w ...
Network Engineer - Torrance, United States - Black Box
Description
Network Engineer
Location: Torrance, CA
Shift: Mornings with On-Call responsibilities
Overview:
Deliver, monitor, maintain and configure network equipment, services and solutions needed to support client networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as network equipment and/or other telecommunications and network device.
Responsibilities:
Education and Experience:
