Store Lead - Avon
1 week ago
Job summary
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellentcustomer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociates Drives financial performance of the facility confirming that budgeted sales wages other expenses are achieved assisting store manager in leadingthe management team in controlling expenses wages ensuring expenses are indexed to sales creating implementing plans improve financialperformance facility creating budgets align business need analyzing economic trends community needs budget forecasting Participatesin community outreach programs encourages supports associates serving good members community establishing maintaining relationships key individuals groups community acting representative company presenting companys perspective various external organizations following companys media guidelines promoting companysponsored programs events sustainability efforts emphasize facility part of community Directs facility operations setting standard appropriate service levels teaching developing effective merchandise presentation forexample accurate competitive pricing proper signage maintaining instock inventory levels requesting merchandise meet needscommunity providing direction guidance executing Company programs strategic initiatives ensuring quality assurance standards overseeing safetyoperational reviews Provides supervision development opportunities members management hourly associates hiring training mentoring assigning duties setting clearexpectations delegating business objectives effectively developing qualified associates meet staffing needs achieve company growthpotential Drives execution multiple business plans projects identifying customer operational needs communicating business priorities removingbarriers obstacles impacting performance Meets ongoing effectiveness current plans programs initiatives consulting stakeholders soliciting evaluating applying suggestions improving efficiency costeffectiveness participating supporting community outreach events Promotes respects individual builds highperforming teams embraces differences people cultures ideas experiences creates workplace where feels supported connected culture belonging createssuccessful environment Respect individual Works collaboratively builds strong trusting relationships communicates impact energy positivity motivate influence Serve customers delivers results putting first considers adapts how when customers shop applies EDLP EDLC models all plans Strive excellence displays curiosity desire learn takes calculated risks demonstrates courage resilienceencourages learning mistakes Shows ability continuous improvements adopts new technologies skills supports others through change
Job description
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