Senior Account Manager - New York, United States - EDSI Solutions

Description

Overview:

Salary $65,000 year

Do you have a passion for making a difference in someones life? Are you looking for an opportunity to use your background and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Then the Senior Account Manager position is for you We are seeking a dynamic, team-oriented, and caring individual to join our spirited team.

Description:

As an Account Manager for the Upper Manhattan Workforce1 Career Center (UMWF1CC), you will build business relationships with businesses in the 5 boroughs that employ more than 125 employees. Specific focus will be on businesses within the following sectors: Professional, Scientific, and Technical Services; Accommodation and Food Services; Information; Arts, Entertainment, and Recreation; and Administrative and Waste Support Services. A successful Account Manager will ascertain the hiring needs of the employer and attain a commitment to fill a specific position(s) during an agreed upon timeframe utilizing the UMWF1CC recruitment services. This position requires a combination of both in-office activities and in-field business-to-business engagement.

Successful Elements:

• Meet performance criteria on a weekly, monthly and annual basis
• Develop and execute a marketing/advertising plan
• Create and maintain complete records of client accounts, including detailed content on sales and service delivery activities completed and full profile information for the business client in the systems CRM database
• Maintain connections with local organizations for business education classes
• Contact employers by phone or in person and attempt to schedule face-to-face meetings
• Promote NYC Business Solutions suite of services.
• Maintain and grow existing relationships with our portfolio of businesses to assess additional needs, attain feedback, cross-sell and promote exclusivity.
• Attend job fairs, networking events and information sessions for hiring.
• Work with Partner Coordinator to expand business development efforts.
• Ensure team reaches weekly and quarterly goals.
• Track progress for weekly reports with Business Services Manager
• Lead and motivate team of Account Managers.
• Work with center leadership on strategy to reach goals and improve services.
• Work closely with Recruitment Manager to discuss all postings, openings, and efforts.
• Work with sales and recruitment teams to obtain confirmation of all hires.
• Sit in meetings with other centers to increase collaboration efforts.
• Sit in Funder meetings to stay up to date with system wide initiatives and efforts.
• Overlook the centers day-to-day functions when needed.
• Work collaboratively with center operations and marketing teams to build awareness and interest in Workforce1 recruitment services.
• Generate and submit job orders by effectively and accurately documenting employer information, position-specific job descriptions, number of openings, timeframe to fill, and any other detail that will lead to successful job placement.
• Enter employer information into all appropriate databases and monitor employer activities.
• Provide, as required, target estimates/goals and weekly, monthly, and quarterly progress reports.
• Maintain organized database of clients and keep detailed documentation of all contacts, engagements, re-engagements, cold-calls, targets, leads, and conversions.
• Participate in quarterly and yearly sales forecasting and the creation of business development and employer outreach plans.
• Develop and maintain subject matter expertise in assigned sectors and subsectors.

Required Experience:

• Demonstrated communication, analytical and interpersonal skills in a team-oriented environment.
• Ability to maintain flexibility as needs of contract requirement.
• Working knowledge of MS Office and CRM platforms.
• Ability to prioritize tasks and document visits and contacts

Preferred Education:

• College degree required.
• 3-5 years of sales/marketing experience
• Proven track record of strong customer service skills

Bring your expertise to EDSI where you will be able to live our values every day: show up, smile and support