Senior Claims Examiner - Troy, United States - Proctor Loan Protector

Description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Job Title:Senior Claims Examiner

FLSA Status: Non-Exempt

Department: Claims

Reports to: Claims Manager

Location: Proctor - 166

Who are we? What do we do? Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Summary:

The Sr. Claims Examiner reviews, evaluates and processes claims for accuracy, completeness, eligibility, and makes recommendations for resolution. The Sr. Claims Examiner will rely on experience and judgment to plan and accomplish goals.

Essential Duties and Functions: include the following. Other duties may be assigned.

• Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims.
• Remain in contact with agents, claimants, borrowers, lending institutions and policy holders
• Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements.
• Remain familiar with standard property claim concepts, procedures, and Best Practices.
• Write coverage letters detailing coverage positions.
• Interact professionally with internal and external customers and departmental staff.
• Creates and maintains database and spreadsheet files.

Competencies:

• Proven ability to handle high claim volume and maintain quality as well as complex claims involving litigated claim files.
• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem-solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High school diploma/GED
• 2-4 years of experience in the field or property insurance/adjusting experience
• Proficient with MS Office- specifically Word, Excel, and Outlook
• Must be licensed in all 50 states within 12-24 months of start date in position
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Pursues a course of personal, professional development.
• A high level of creativity and latitude
• Assist with special projects as needed and acting as a backup within the department

Preferred:

• Associate or bachelor's degree in a business or financial related discipline
• Notary

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

This job description is not meant to be an all inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

EEO Statement:
Proctor Loan Protector is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.