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- Inventorymanagement for Server/Network equipments.
- GALC requests -setting up terminal, creation, physical/virtual.
- Pre-shift checks- GALC/ICS, servers, systems, DPS,etc.
- Change requests -port activations, switch installs, cabinet remediation (ups/hvac), Preventive.
- Maintenanceactivities (UPS/HVAC/Generator).
- ; NetworkDrops/setup assistance/ Confirmation - Change controls, switch install, power,network.
- drop, vlan,firewall, Other network tasks.
- Time card boxes(Kronos clocks and vendor time clocksinstalls/support).
- Rack and Stackequipment, camera installs.
- DataCe
L3 Project Engineer - San Antonio, United States - Tata Consultancy Services
Description
Tier 3 (L3) IT infra support is the final line of support andcomprises a technical team that deals with technical problems.
Besides always having the ability to deploy solutions to newproblems, a Level 3 tech usually has the most expertise in a company and isthe go-to person for solving difficult issues.
With years of experience, the L3 experts can manage and resolve almostany problem that requires high expertise. They can also control theinfrastructure, cloud, network, and DC level operations.
All the high-endadministration tasks are secure in their hands, and it is advisable to haveat least an L3 level technician as a team leader in every operation.
Theseengineers use requirements and aim to replicate problems to detect the rootcause. They have access to the highest technological support for fixing issuesor developing new features. Their team mainly consists of chief engineers whodesigned the product or service.