Virtual Patient Companion at Dignity Health - United States - Connect to Work AZ

    Connect to Work AZ
    Connect to Work AZ United States

    5 days ago

    $96,480 (USD) per year
    Description
    ACTIVELY HIRING
    About Connect to Work AZ:
    Connect to Work AZ supports the unemployed and underemployed Arizonans by connecting them to quality jobs through our partnership with Skills for America's Future (Skills).
    Across Arizona, people look for jobs and employers seek qualified talent. Often, they struggle to connect. But those connections are made when they use Connect to Work AZ, powered by Skills, a jobs-first program through the Greater Phoenix Chamber Foundation. Now even more of our Arizona neighbors can get the connections and support they need to secure quality jobs.
    By focusing on Arizona's ready-to-work talent, this program will connect the job seeker with local companies that are eager to hire. This inclusive hiring approach has been proven to be both efficient and effective at getting more unemployed and underemployed people into jobs.
    About Dignity Health:
    From one hospital in 1854 to forty-one hospitals today, with many more neighborhood clinics and care centers, Dignity Health has always remained focused on the compassionate care it brings to its communities.
    Values:
    Compassion
    • Care with listening, empathy, and love
    • Accompany and comfort those in need of healing.
    Inclusion
    • Celebrate each person's gifts and voice.
    • Respect the dignity of all.
    Integrity
    • Inspire trust through honesty.
    • Demonstrate courage in the face of iniquity.
    Excellence
    • Serve with fullest passion, creativity, and stewardship.
    • Exceed expectations of other and ourselves
    Collaboration
    • Commit to the power of working together.
    • Build and nurture meaningful relationships.
    Job Description:
    Working as a Patient Companion is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. As part of our highly specialized team of patient caregivers at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will continually monitor patients that have been identified as being high risk of falling, elopement, illicit drug/alcohol use, disoriented/demented, pulling out lines/tubes and/or other areas of potential concern that could jeopardize their safety or ability to heal at 140+ hospitals across 21 states.
    Patient Companions are naturally compassionate individuals who are comfortable talking to people who might be emotional, panicked, stressed, or in pain. While working under stress, the right person will be eager to work virtually with our patients in a calm and efficient manner and respond to situations ensuring the best possible outcome for the patient.
    Job Location:
    Phoenix AZ Virtual Hospital- 3033 N. 3rd Avenue
    Qualifications:
    • High School diploma/GED or equivalent is required and 3 years of recent patient care experience
    • In lieu of 3 years of recent patient care experience, applicants with official transcript reflecting completion of fundamentals of nursing and one semester of clinical practice in an RN school required with current Nursing Assistant, Medical Assistant, or EMT, or higher level of medical field certification / license OR current enrollment in a healthcare specialty program such as medical school, nursing, respiratory therapy, radiology technician, etc. are eligible
    Responsibilities:
    • Utilizing live non-recorded streaming video equipment and two-way communication devices you will be the eyes and ears for our onsite patient care team by maintaining continuous surveillance of assigned patients across the country.
    • You will need to recognize the difference between emergency and non-emergency changes in behaviors and quickly evaluate the situation, initiating communication with patients as appropriate or reporting any situation needing immediate and direct intervention to maintain patient safety, healing, and comfort.
    • You will practice direct observation and active listening skills to anticipate a change in behavior and know which questions to ask to obtain critical details needed to accurately and efficiently engage the onsite staff.
    • You may serve as the patient's lifeline for questions or an escalation trigger for immediate patient care needed or simply a sense of comfort knowing that someone is always there while not being directly in the room.
    While you're busy caring for our patients, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more
    Job Type: Full-time
    Salary: $ $22.42 per hour
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