- Provide first level contact and identify solutions for customers (School Lifetouch Portal, password resets, proprietary applications, etc) via phone, email, or walkup.
- Provide first call resolution as possible
- Properly escalate unresolved issues to the next level of support
- Track, route and redirect problems to the correct resources
- Direct internal customers to training documentation
- Follow up with customers, provide feedback and see problems through to final resolution
- Utilize excellent customer service skills and exceed customers' expectations
- Maintain highest level of security regarding student image and data compliance
- Proven working experience in providing help desk support in a high volume environment
- Excellent communication skills (written and verbal)
- Working knowledge of: Service desk software (Service Now preferred), Remote control software, Google applications and Common internet browsers (Chrome, Firefox, Safari)
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Total Customer service orientation
- Experience troubleshooting Common Browser settings
- Active Directory experience provisioning accounts
- Mobile device configuration experience
- Min of a High school diploma or equivalent
- Degree or certification in Information Technology, Computer Science strongly preferred. t
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IT system electronics technician
1 week ago
Apex Solutions Robinhood, United StatesAscom is a global solutions provider focused on healthcare ICT and mobile workflow solutions, with headquarters in Switzerland and 18 operational locations worldwide. Ascom's vision is to close digital information gaps, enabling the best decisions to be made anytime, anywhere. · ...
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BlueWave Ventures Mounds View, United StatesWe - HOCHBAHN · Every day, we bring over one million people to their destination on our buses and trains. And we move even more: for Hamburg, for the future, and for all those who work with us. · ELECTRONIC TECHNICIAN FOR DEVICES AND SYSTEMS - TRAIN SAFETY SYSTEMS (W/M/D) · You - ...
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SilverWorks Brooklyn Park, United StatesWe are currently experiencing steady growth in our company and are offering apprenticeships at our branch in Buettelborn near Darmstadt for IT System Electronics Technicians. Your learning content will include planning and installation of security networks, data transmission syst ...
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Velocity Enterprises Loretto, United StatesThis is your training · As an electronics technician for devices and systems, you will manufacture and test electronic and optical components for our laboratory robots and internal production machines. With great dexterity, you will assemble small parts and ensure that everything ...
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Quantum Ventures Norwood Court, United StatesElectronics Technician for Devices and Systems (m/f/div.) in Norwood CourtEverything in View · Information technology ensures diverse functions and precise processes in the smallest devices up to highly complex production systems. The interplay of hardware and software requires a ...
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Stellar Innovations Willernie, United StatesInterested in a secure training position for the future?Join us in shaping the future and join our team as: · Apprentice Plumber, Heating and Air Conditioning Technician (m/f/d)Location: Sana Klinikum Remscheid · Your training focuses include · Learning the planning and installat ...
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Plant mechanic
1 week ago
Fusion Dynamics Prairie City, United StatesMechanical Engineer (m/f/d)* · Job ID: 20319Location: Oberkirch (Baden)Employment Type(s): Full-time · HeiBa - Where performance and personality have a faceFor over 20 years, we have been THE competent and reliable partner for all areas of personnel services and recruitment in so ...
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IT technician in field service
1 week ago
SilverTech Eden Prairie, United StatesWe are currently seeking a skilled IT/TK technician to join our team in Eden Prairie. In this role, you will be responsible for performing on-site tasks related to IMACD orders in the IT/TK field. You will also provide support and assistance to users in utilizing the IT infrastru ...
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Measurement and control technician
1 week ago
FusionTech Eden, United StatesThe University Hospital Düsseldorf (UKD) is the largest hospital in the state capital and one of the most important medical centers in North Rhine-Westphalia. The 9,300 employees at UKD and its subsidiaries are committed to providing inpatient treatment and outpatient care for ov ...
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Systems Technician
1 week ago
Solution Builders Bloomington, United StatesWe are looking for someone to join our amazing team at Solution Builders, Inc as a Systems Technician in Bloomington. With over 25 years of experience, we're committed to ensuring complete customer satisfaction in IT environments. Renowned for our excellence, we provide high-qual ...
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Machine and plant operator
1 week ago
Quantum Innovations Prairie City, United StatesWe are looking for you We are currently seeking several machine / plant operators (m/f/d) for our client in Schwarmstedt to start as soon as possible within the framework of temporary employment. · You can expect a variety of tasks in a food company, as well as a dispatch team th ...
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Controls Systems Technician
1 week ago
Johnson Controls International Plymouth, United StatesPerform assigned system commissioning using Johnson Controls configuration and commissioning tools. Troubleshoot and resolve basic HVAC mechanical, electrical, and control problems. Responds to basic warranty calls. How you will do it. Load system-le Systems Technician, Controls, ...
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Paint Systems Technician
4 days ago
Randstad USA Anoka, United StatesJob Description · Job DescriptionRandstad Staffing is hiring for a Paint Systems Maintenance Technician in Anoka, MN. · Shift: 3rd · Schedule: Monday-Friday · Hours: 11pm-7am · Pay: $25 per hour + $2 per hour shift differential · Type: Direct Hire · PRIMARY OBJECTIVE OF POSITION: ...
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Production Systems Technician
1 week ago
Konica Minolta Business Solutions Bloomington, United States Regular, Full timeJob Description Overview · Konica Minolta currently has an exciting opportunity for a Production Systems Technician · ResponsibilitiesProfessionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of t ...
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Workshop employee
1 week ago
NovaTech Solutions Deans, United States Full timeDean's Workshop Employee (m/f/d) Full-time · We offer you: · - A secure job · - Fixed working hours · - A challenging and responsible area of responsibility · - Tariff-based fixed salary plus performance-based shift allowances and attractive monetary additional benefits · - A par ...
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NebulaTech Chaska, United StatesWe are looking for motivated employees for over 500 different professions. And that throughout Germany. Whether experienced professionals or career starters - we offer numerous entry and further training opportunities. · We are currently looking for you as an electrician/industri ...
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Building Technician
1 week ago
Spectrum Innovations Scott City, United StatesWe are currently seeking several building technicians (m/f/d) with a specialization in electronics for our client in 72250 Freudenstadt as part of our recruitment process. Our client offers: * A diverse range of tasks with the opportunity to actively contribute * Flat hierarchies ...
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Electrician Machine Maintenance
1 week ago
Skyline Solutions Savage, United StatesFor our client, a renowned company in Stuttgart, which is one of the top employers and a market leader nationally and worldwide, we are looking for an electrician for machine maintenance (m/f/d) · Your tasks: · Carrying out maintenance and repair work according to schedule or as ...
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Cable installer
1 week ago
BlueWave Solutions Richfield, United StatesIntroduction: · As a specialist in energy infrastructure, SPIE SAG GmbH is looking for you to join their CityNetworks & Grids division in Richfield as soon as possible. · Responsibilities: · Blowing in micro and mini cables as well as speed pipes · Pulling in fiber optic and copp ...
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Pharmacist (m/f/d)
1 week ago
Stellar Enterprises Richfield, United StatesPharmaceutical Technician (m/f/d) · Welcome to JobImpulse · We are an experienced international staffing agency with an exceptional success story since our founding in 2006. Today, we have over 53 offices in 13 countries and employ more than 9,300 people worldwide. · We are look ...
Desktop Systems Technician I - Eden Prairie, United States - Shutterfly
Description
At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of "Picture Day", Lifetouch has captured the unique personalities of children and families for more than 85 years.
Lifetouch is seeking a Help Desk Specialist to work out of the Eden Prairie, MN Corporate Office. What You Will Do Here:Education:
Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people. Learn more about our commitment to Diversity, Equity and Inclusion at Shutterfly DE&I.
This position will accept applications on an ongoing basis until filled.
#STFYTechnology
Desktop Systems Technician I professionals in Eden Prairie
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Sara Byerley
SAP Security Consultant or Contractor