dispatcher - Detroit, MI , USA, United States - Helios Service Partners

    Helios Service Partners
    Helios Service Partners Detroit, MI , USA, United States

    2 weeks ago

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    Description
    Dispatchers are responsible for dispatching, scheduling, and coordinating the logistics of service calls for our HVAC Service Technicians.

    To succeed in this role, you should be highly organized and able to perform multiple tasks for different clients and field employees simultaneously.

    This position will sit onsite at our office in Detroit, MI upon opening.


    WHAT SETS HELIOS APART:

    • Competitive hourly wages
    • Paid company holidays and paid time off
    • Career growth opportunities, promote from within culture
    • Benefits package

    WHAT HELIOS NEEDS FROM YOU:

    • Dispatch work orders during business hours for assigned districts.
    • Communicate job progress with Account Managers, advise them on scheduling delays.
    • Coordinate proper technician assignments for quoted repairs.
    • Follow up on all return status. Work with Account Manager to keep job moving.
    • Work with Regional Service Manager on any unscheduled truck repairs.
    • Dispatchers will work together with Regional Service Manager to help monitor technician time on jobs.
    • Dispatcher will work together with Regional Service Manager to closely assess entire workload and determine manpower for over time and weekend work.
    • Issue POs to techs in assigned area.
    • Schedule all approved quoted repairs within 2 business days of part delivery.

    WHAT SETS YOU APART:

    • High school education or GED; Associates and/or bachelor's degree preferred.
    • Minimum 2-3 years' dispatcher experience.
    • Valid driver's license
    • Demonstrated experience in customer service.
    • Proven flexibility and dependable performance.
    Helios Service Partners determines compensation based on the cost of labor across several US geographic markets. The base pay for this position ranges from $18 to $25/hour. Pay is based on a number of factors including market location, job-related knowledge, skills, and experience.

    Helios Service Partners is the industry leader in Multi-Site Mechanical Service, Maintenance and Installation. Helios proudly self-performs HVAC, refrigeration, plumbing and commercial kitchen work for America's top multi site businesses.