Customer Success Engineer (2nd shift: 12pm-9pm ET) - FedRAMP - Morrisville

Responsibilities

• Independently diagnose and resolve problems in the Rubrik products, as well as in the customer environment (e.g physical Linux and Windows system, VMWare virtual machines)
• Troubleshoot networking connectivity and performance issues between Rubrik appliances and the cloud (e.g AWS Microsoft Azure), using Wireshark other packet tracking analysis tools Assist customers partners administrating configuring network router switch firewall spam settings Author knowledge-base articles for customers internal consumption detailing symptoms cause workaround solutions common known issues Participate weekend holiday on-call-shift rotations Work with Rubrik's Engineering QA teams recreate customers' issues lab Review documentations upcoming new software releases Develop enhance tools analyzing logs stats performance data collected within Rubrik appliances Contribute efficient handling all levels technical support cases basic user questions requiring more in-depth technical problem-solving skills Independently diagnose resolve problems within our sphere customer environment Follow standard procedures proper escalation unresolved issues appropriate internal teams Work 3rd parties interoperability issues Provide prompt accurate feedback customers Ensure proper recording closure all issues Design define document support processes training knowledge-base articles customer internal consumption May work assigned engineer specific accounts Managing top accounts Rubrik Addressing technically complex issues Experience You'll Need+10 years doing enterprise technical support storage backup verticals including advanced snapshot replication recovery networking VMware administration Must working experience Linux/Unix command line Must technical working experience VMware backup technologies networking Strong written oral communication skills ability document present content levels Strong experienced areas Microsoft Enterprise Applications Databases Cloud Technologies AWS Azure Google Cloud Private Cloud Platforms Storage NAS SAN Bash Python Perl PowerShell Bachelor Degree Computer Science Engineering related field OR relevant work experience Hands-on installation deployment troubleshooting configuration tuning enterprise applications solutions Demonstrated delivering high-touch delightful experience US citizenship cover US West will located office RTP preferred position carries special Security Privacy Responsibilities protecting U Federal Government interests Know acknowledge follow system-specific security policies procedures Protect data individual privacy requirements regulations Perform ongoing activities compliance service contractual obligations Participate role-based training completing assignments timely basis Report security promptly aid investigation needed Support controlled changes vulnerability remediation activities Collaborative Information Security designing implementing assessing enhancing system-specific security privacy controls Position Risk Designation Section This position carries responsibilities duties involving U.S Government interests selected incumbent subject any additional background checks noted below Position Risk Designation Non-Sensitive Low Risk Tier 1 Incumbents without access U.S Government data required complete Standard Form 85 undergo Tier Investigation T1 non-sensitive positions Low Risk Baseline screening formerly National Agency Check Inquiries NACI Position Risk Designation Non-Sensitive Moderate Risk Tier Public Trust Incumbents with access U.S Government data required complete Standard Form P undergo Tier Investigation T2 non-sensitive positions designated Moderate Risk When hired position where access Moderate criminal justice information required employee must fingerprint-based national criminal history background check days start date minimum maximum base salaries posted below role eligible bonus potential equity benefits range displayed reflects minimum target hire salaries based on U.S location salary offered determined by work location factors including job-related skills expertise education training equal employment opportunities EEO employer veterans disabled Equal Opportunity Employer/Veterans/Disabled All qualified applicants receive consideration employment regard race color religion sex sexual orientation gender identity national origin protected veteran status disability federal law employers provide reasonable accommodation qualified individuals disabilities Please contact us if require reasonable accommodation apply job perform your job Examples reasonable accommodation making change application process procedures providing documents alternate format using sign language interpreter specialized equipment EEO IS THE LAW NOTIFICATION EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

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