Customer Service Support Specialist - Orlando - Florida Realtors

    Florida Realtors
    Florida Realtors Orlando

    1 day ago

    Description

    Customer Service Support Specialist at Florida Realtors, a leading trade association serving the real estate community and homeowners in Florida for over a century. We stand as a key business partner providing value-adding programs and services.

    We seek an exceptional customer service professional to serve in our tech-oriented call center environment supporting members and customers using our proprietary Forms Simplicity product. This role requires strong customer service skills to maintain excellent standards under challenging conditions.

    • Deliver outstanding support through friendly, accurate, and efficient interactions.
    • Serve as a knowledgeable resource demonstrating professionalism empathy in every interaction.

    Key Responsibilities:

    • Respond to inquiries via phone chat email ensuring timely support resolution of user issues or escalation when necessary documentation of member interactions accuracy resolutions database ticketing system draft clear correspondence communicate trends supervisor process improvement assist testing quality assurance enhancement initiatives remote assistance tools departmental priorities complete assignments special projects positive liaison between florida realtors members vendors demonstrate passion commitment service excellence demonstrative respect content formatting thru maintinging html format

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