Help Desk Specialist - New York, United States - Mitchell Martin

Description

Help Desk Specialist

Midtown, NYC - Onsite

Contract to Hire

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Responsibilities:

• As a member of the technology and innovations team you will partner with senior IT team members and assist users in determining root cause of issues and applying preventative including but not limited to SCCM, MS Active Directory; Antivirus, Firewalls, Routers, Switches, and Office 365.
• Be involved in technical support, providing analytical, in-person technical assistance as well as superior customer service.
• Provide support to all desktop (Dell, HP), laptop (Dell, MS Surface, Lenovo) and mobile device (iOS) users as well as the array of applications that make up our client's computing infrastructure.
  • Collaborate with systems and network administrators to ensure efficient and optimal operation of the company's computing environment and recommend and implement corrective solutions.

Requirements:

• 2 to 5 years of Hardware / Desktop / Helpdesk Experience providing Level 1 & 2 Support.
• Experience with Windows Environment
• Experience with ServiceNow (Asset Management)
• Experience with Office 365
• Experience with triaging a ticket queue based on workloads and different workflows
• Be customer service oriented with strong oral, verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications.
• Bachelor's Degree Preferred