Volkswagen Service Advisor - Port Charlotte
1 month ago
Job summary
We are seeking an experienced automotive Service Advisor to join our Volkswagen dealership in Port Charlotte FL Greet customers in a friendly professional manner ensuring a positive first impression of our dealership Consult with customers to understand their service requirements and concerns accurately document their vehicle information and service history Perform vehicle walk-arounds inspections to identify maintenance needs recommend appropriate services based on manufacturer guidelines customer preferences Provide clear detailed explanations of recommended services including cost estimates timelines help customers make informed decisions Coordinate service appointments manage the service schedule ensure timely completion of work maximize service department efficiency Communicate with customers throughout the process provide updates status vehicles address questions concerns Liaise with technicians other departments smooth workflow resolution customer issues Upsell additional services accessories enhance satisfaction revenue Basic Requirements Previous experience automotive advisory roles preferably within dealership environment Excellent communication interpersonal skills build rapport establish trust Strong problem-solving abilities attention detail Knowledge systems maintenance requirements Proficiency computer software related management Multitask effectively fast-paced environment Customer-focused mindset commitment delivering exceptional Benefits Employee Perks Medical Dental Vision Complimentary Life Insurance 401k Matching FSA Tuition Reimbursement Paid Time Off (accrues) Supplemental Insurance Hospital Accident Critical Illness Discounts Vehicles Services Parts Tips Successful Application Interview Process Bring Your Best Resume - Upload version accomplishments Transitioning Industry A cover letter helps Use highlight transferable skills great fit Dress Impress First impressions count Doctor professionally bring authentic self Rescheduling Canceling Interviews Life happens If need reschedule cancel let us know ahead time No-shows will noted so communication key
Job description
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