Guest Service Agent - Santa Ynez, United States - Chumash Enterprises

Description

Overview:
Responsible for all front desk operations, while providing exceptional service and promoting all areas of the Chumash Casino Resort.

Responsibilities:

Responsible for all front desk operations including: greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, preparing confirmation letters, and responding to brochure, newspaper delivery, and special requests.

Provides excellent guest service to Team Members and guests.
Interprets hotel policies accurately and graciously to guest.
Focuses on daily arrivals and departure process including registering guests, assigning rooms, and checking out of guest.

Communicates with Bell Attendants and Housekeeping Team Members on everyday arrivals, departures, special requests, and updated room status reports.

Monitors guest needs and responds to all guest requests.
Provides an accurate accounting of guest bills.
Understands and adheres to proper credit, check cashing and cash handling policies and procedures.
Familiar with room location, room type, rates and packages.
Stays abreast of daily activities and meetings taking place in the hotel and casino.
Addresses guest questions and assists with guest problems, concerns, and complaints with objectivity and graciousness.

Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting and filing all charges to guest master and city ledger accounts, and computer data entry.

Responsible for all guest key cards and master keys given to housekeeping, bell staff, or maintenance.
Maintains workstations and common areas, ensuring cleanliness, presentation and readiness for guests.

Promotes and uses suggestive selling techniques to sell the Chumash Casino Resort in all areas including hotel, spa, retail shops, restaurants, casino, and special events.

Perform other duties as needed.

Qualifications:
High School Diploma or GED Certificate.
One year of experience in hotel front desk operations or related guest service experience.
Experience in a luxury hotel environment preferred.
Basic proficiency in computers, including Microsoft Office and database applications, e-mail and Internet.
Must be flexible to work a variety of shifts, including nights, weekends and holidays.
Previous cash handling experience.
Attention to detail and strong organizational skills.
Excellent verbal and written communication skills for phone and written correspondence.
Self-motivated and self directed to assume additional duties when necessary.
Able to follow through and complete tasks efficiently in a specified period of time.
Must work well with guests and Team Members, having a positive attitude and good work ethics.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Location:

3400 Highway 246


Minimum Pay Rate:
$23.00 per hour


Maximum Pay Rate:
$25.25 per hour