Sr. Project Manager - Grand Prairie, United States - Bowman Williams

    Bowman Williams
    Bowman Williams Grand Prairie, United States

    2 weeks ago

    Default job background
    Description

    Location :
    Grand Prairie, TX /


    Salary :
    $80,000 - $90,000

    A leading and changing IT company is searching for an experienced Sr. Project Manager – MSP to help us grow our MSP division. In turn we offer a dynamic career, great culture, strong compensation and benefits. We want and need your directional input. Our culture full of growth opportunities and team collaboration.
    The Sr. Project Manager – MSP is responsible for ensuring that systems, processes and methodologies are followed according to company guidelines.

    As well as Process Ownership, including:
    Constantly developing, reviewing, refining and enforcing methods and best practices, scoping, documentation, client satisfaction reporting, etc.
    The Sr. Project Manager – MSP will also assist in the development of technical support technicians from a career perspective. The Sr.

    Project Manager – MSP is responsible for coordinating with dispatch for project and service scheduling, escalation and client satisfaction and dispatch to schedule project work/tasks/tickets.


    Having a minimum of 4 years of MSP experience is required
    Ability to travel to client locations when needed. Most travel is local to DFW and Central Texas.
    Staying in scope and interfacing with client and internal sales team when scope changes
    Keep clients updated on their tickets (status and/or progress)
    Meet Key Performance Indicators (KPIs) and Metrics
    Onboard and document new client environments to facilitate a graceful transition during new service/agreement implementations.
    Ability to improve the business processes in your area of responsibility and participate in improving product and services offerings.

    MSP EXPERIENCE IS REQUIRED
    Life Insurance

    PTO
    Holiday Pay
    Opportunity Location

    Grand Prairie, TX
    Proposed Salary

    $80,000 - $90,000
    Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

    Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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