OCM Lead - Cleveland, OH

Job Summary · The IT Process Analyst Lead is responsible for leading the development, coordination, facilitation, and implementation of complex processes and complex process improvements that are independently identified, or identified by management. · location: Telecommute · job ...

Job description

Job Summary
The IT Process Analyst Lead is responsible for leading the development, coordination, facilitation, and implementation of complex processes and complex process improvements that are independently identified, or identified by management.

location: Telecommute

job type: Contract

salary: $ per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Develop and execute change strategies and plans aligned to program timelines, including methodology, governance, and success metrics with a program already in flight.
• Conduct stakeholder mapping, impact assessments, and readiness activities to identify change risks and mitigation strategies.
• Lead communication planning and delivery, including targeted messaging, leadership talking points, FAQs, and end-user materials. Demonstrated experience with effective communication to varying levels of leadership.
• Information Gathering & Facilitation - Able to craft and review clear, role based OCM materials (change messaging, personas, FAQs, job aids) intended for delivery by PMs or leaders.
• Partner with the training leads to connect personas to curriculum planning, content development or review, and training logistics.
• Support implementation and go-live readiness; track adoption and usage indicators, identify gaps, and partner with leaders to course-correct.
• Evaluate performance and quality within assigned areas and recommend continuous process improvements using industry best practices and/or compliance standards.
• Create, coordinate, and maintain multiple processes and toolsets while enforcing standard ways of working.
• Conduct post-implementation reviews and develop metrics to measure success and sustainability.
• Act as an escalation point for analysis questions and create/share analysis templates and methods.
• Leverage strong relationship-building and negotiation skills to align cross-functional stakeholders toward common goals.

Qualifications

• Bachelor's Degree or higher in a Business or Technical discipline (e.g., Computer Science, Software Engineering, Math) and a minimum of six years of work experience in technical infrastructure, IT Process design/process improvement or IT Project Management positions
• In lieu of a Bachelor's degree, a minimum of eight years of related work experience in technical infrastructure, IT process design/process improvement or IT project management position.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.