Parts Counterperson - Albany, United States - Anderson Equipment

Description

Responsible for the efficient handling and control of the parts function through proper inventory, recordkeeping, delivery and reporting by performing the following duties:

+ Develop and maintain a thorough understanding of AEC's product line and the equipment's parts requirement.

+ Ascertain the make/year/type of needed part; inspect worn, damaged or defective part to determine replacement required.

+ Advise customers of part needed according to description of malfunction.

+ Locate hard to find parts in a prompt and creative fashion and receive and fill telephone orders for parts.

+ Discuss use and feature of various parts with customers, assist customers in solving parts problems and complete parts order forms and fill from stock.

+ Recommend and sell related items as a service and as requested by customer.

+ Understand what components must be sold together to completely satisfy customer needs and maximize AEC's revenues.

+ Receive payment or obtain credit authorization for client.

+ Ensure parts are efficiently delivered to customers as necessary.

+ Advise customer on substitution or modification of part when replacement is not available and examine returned part to determine if defective and exchange part or refund money.

+ Mark and store part in stockroom according to prearranged system.

+ Handle customer issues in a professional and friendly manner.

+ Maintain parts records, literature, lists, bin tickets and price sheets for inventory.

+ High school diploma or GED; minimum one year experience in parts distribution and clerical work. Customer service experience is a plus

+ Must be capable of and willing to promote sale of parts to customers.

+ Ability to solve problems, yet use appropriate discretion in referring situations to other employees. Basic math skills, mechanical aptitude and computer database knowledge required.

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