WACO Closing Manager - Little Rock

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. · Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For mor ...

Job description

Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience.

Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit .

Position will be based at 18120 Chenal Parkway, STE 4000, Little Rock, AR Position requires availability Monday through Friday 8:00 AM to 5:00 PM.

The starting annual salary is $80,000, and is negotiable based on level of experience.


SUMMARY:

The Closing Manager will manage closing associates in their office to ensure the highest level of customer service and satisfaction is being given.

The incumbent will coach, lead, and manage the assigned team in meeting productivity targets and adhering to regulations and guidelines while maintaining quality initiatives.

The incumbent will also promote and practice team culture in the achievement of production goals, objectives and provide direction and guidance to the assigned associates.

The Closing Manager will serve as the subject matter expert and is responsible to maintain up-to-date knowledge on escrow and title products and services.

The incumbent will manage a closing pipeline and follow ALTA's Best Practices when processing, closing and overseeing the closing associates in efforts to protect WACO and to ensure the company's assets are safeguarded.

The Closing Manager will also serve as a resource to REALTORS and lenders and assist in developing business within the community.

We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.


ESSSENTIAL DUTIES AND RESPONSIBILITIES:
include the following. Other duties may be assigned.

Manage and oversee the assigned closing associates by providing direction, leadership, motivation, coaching and assessment to ensure optimum team and individual performance in support of company and department goals.

Understand and monitor closing metrics to maintain successful, overall office productivity and customer pipelines.

Manage the closing production pipelines, as well as a personal pipeline, closings and overall performance individually and of the team for which they supervise.

Analyze the title insurance commitments, real estate contract, and lender requirements to determine what issues must be met before closings occur.

Facilitate escrow closings by explaining the documents to customers and obtaining required signatures.
Assist in preparation of the most complex Settlement Statements for closings including collaboration with the lender of the Closing Disclosure for final balancing of the file
Plan and establish processes, policies, and procedures to manage the closing team's quality and efficient productivity. Foster teamwork and closing knowledge in all assigned branches to ensure a positive customer experience.
Allocate time and resources to ensure the training of the closing team meets industry standards. Provide associates with continuous on the job training.
Provide assistance and guidance to closing agents with difficult customer inquiries or problems.

Work closely with the Closing Department Regional Operations Manager, Closing Department Regional Sales Manager, and/or other departments to resolve problems, issues or customer complaints.

Forward a copy of all written complaints to the immediate supervisor.

Actively participate in the Closing Manager Peer Group and demonstrate strategic internal partnerships by active participation in joint calls with other associates, including Title Department Managers, Peer Group Managers / Supervisors and other members of leadership, as appropriate.

Serve as a subject matter expert resource to realtors, buyers/sellers, lenders, builders, and other customers regarding closing procedures. Expand existing business relationships with current customers and develop new business relationships within the industry.

Promote WACO generally in the public, by participating, preparing, or presenting or in seminars or information presentations for REALTORS, builders, etc., and in area community programs, business groups and charitable organizations.

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.

This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.

Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.

Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company's overall operation.
Foster and promote the proper company image at all times.


Responsibilities:

QUALIFICATIONS REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required. Reasonable accommodations may be made to enable

Qualified Individuals With Disabilities To Perform The Essential Functions.

EDUCATION and/or


EXPERIENCE:
Associates Degree in a related field or equivalent experience or relevant military experience required. Relevant military experience is considered for veterans and transitioning service members.
5 years of title related (closing preferred) experience required.
2 years of supervisory experience required.
Licensed Notary Public (or ability to obtain within 90 days) required.
Licensed Title Agent (or ability to obtain within one year) required.
Proven ability to develop and build Closing and Sales Pipeline required.

Exceptional consultative skills:
ability to probe. listen, clarify, and present information to advance sales transactions, deepen relationships required.
Excellent written and verbal communication skills, including influencing, conflict resolution and negotiating required.
Advanced knowledge of Commitment Requirements and Exceptions required.


OTHER SKILLS AND ABILITIES:
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, scanner, copier and FAX machines
Must be able to occasionally work outside of normal business hours.
Must be able to move from department, division, or bank to department, division, or bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
Must have strong presentation skills, including highly effective communication skills.
Must have strong customer service skills and a proven sales pipeline relationship management


PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, stand, walk, kneel, use hands and arms to handle documents, utilize keyboard, telephone and calculator, sign documents, etc.

The associate must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, color, and the ability to

adjust focus.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 15


Pay Range:
$80000 per year