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Client Service Representative - Merrimack - Fidelity Investments

Fidelity Investments Merrimack

4 weeks ago

Description

Job Description:

The Role

This role is a first-of-its-kind experience that supercharges your early career growth with personalized support, skill development, and training. As a licensed professional, you will provide outstanding customer service while answering inbound phone calls and supporting valued clients.

You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support, and more.

What to Expect:

You will learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones:

Milestones:

1. Licensing Preparation

In the first months, you will prepare to become a FINRA Registered Representative by studying for and obtaining your SIE, Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops.

2. Skill Development

In the following months, you will handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network.

3. Proficiency

As you gain confidence and proficiency in serving customers, you will explore new career paths through job shadowing and our career center.

The Expertise and Skills You Bring:

Aptitude and dedication to complete the FINRA SIE, Series 7, and Series 63 exams through our industry-leading licensing program.
Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making.
A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient.
Ability to handle different types of situations, emotions, and conversations driving towards suitable resolutions.
A desire for growth and a mindset that generates long-term success through adaptability and personal accountability.
Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources, and find an appropriate resolution.
Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously.

The Team:

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and community.

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Featured benefits include Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Certifications:

Series 07 - FINRA, Series 63 - FINRA