Care Coordinator - Lebanon, United States - Talbert House

Description

Job Details

Job Location
90 204 COOK ROAD - LEBANON, OH

Position Type
Full Time

Education Level
4 Year Degree

Salary Range
$ $24.04 Hourly

Job Shift
1st shift

Job Category
Nonprofit - Social Services

Description

Position Summary:

Reports to Talbert House Office located in City of Lebanon

Serves as liaison between Talbert House, Warren County Safety Services Divisions, clients and third-party providers. Provides the full client care cycle including assessment, planning, implementing, monitoring, and evaluating. Serves as subject expert, positive role model, and educator for first responders. Provides crisis intervention with a primary focus on finding holistic, long-term, solutions for all clients.

• Public Safety and Security: Works directly and collaboratively with Warren County Police and Fire & EMS Divisions. Accompanies first responders on emergency HOPE calls, as needed. Uses sound judgment under adverse, stressful conditions.
• Relationship Building: Cultivates relationships with County employees, schools, social service providers, emergency service providers, long-term care providers and probation/jail personnel. Serves as a positive role model and subject expert on effective emergency client intervention techniques and long-term treatment planning.
• Advocacy: Intervenes as an advocate for clients to resolve emergency problems during crisis situations related to substance abuse, mental or physical illness, or physical abuse. Helps crisis response team members understand and support client.
• Client Assessment: Interviews clients, reviews cases, conducts assessments, or confers with other professionals to evaluate the mental and/or physical condition of clients and need for services such as transportation assistance, budgeting, housing assistance and referral and linkage to community resources.
• Resource Connection: Searches for, educates, and connects clients to available community resources for long-term sustainable solutions to address underlying issues that impact the clients qualify of life. Promotes the County's HOPE program, when appropriate. Works with a focus on holistic wellbeing.
• Care Coordination: Assists clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support. Maintains consistent contact with clients at predetermined intervals (30, 60, days) to promote improved long-term wellness.
• Service Delivery Adherence/Revision: Reviews and evaluates clients' progress in relation to measurable goals described in treatment and care plans. Modifies, records and reports updates to treatment plans according to changes in client status.
• Training and Coaching: Informs and instructs first responders to increase awareness, understanding, and sensitivity to client needs. Educates police, fire and schools on methods and techniques for providing services to clients, available community resources and recovery opportunities. Develops relevant case studies to share w/ first responders and promotes stigma reduction.
• Self-Development:Stays informed of current trends and innovations in the treatment and social services. Demonstrates motivation and commitment to improve work related knowledge, abilities, processes, and relationships to better position crisis team to effectively respond to overall client needs.
• Social Media: Maintains and updates the Project HOPE social media outreach page. Works with others to ensure accurate and current information is available to the public.
• Data Collection and Analysis: Uses reasoned data collection techniques from COREDATA to track and analyze data against key performance indicators, community changes and trends. Will complete monthly KPI's to present to MHRB. Use discretion in handling confidential material and information. Demonstrates ability to analyze job related community changes and trends. Records cases information, and produces job related statistical reports.
• Systems Analysis and Evaluation: Provides input on system analysis and evaluation in search of opportunities for improvement in the efficiency and effectiveness of services. Makes recommendations for changes in conditions, operations, and the environment that affect outcomes. Advocates for systemic change to reduce stress and overuse of systems.
• Community Relations:Represents the County professionally and maintains rapport with the community members. Participate in activities and programs to inform community services and professionals regarding policy changes or treatment options. Serves as an active resource and collaborative problem solver. Communicates effectively and shares information and resources appropriately.
• Administrative/Clerical Functions: Performs a variety of administrative tasks in support of outreach services, programs, and activities. Including but not limited to, responding to calls, filling, completing required forms for benefits, (e.g., Medicaid, housing, SSI).
• May require transportation of clients in vehicle
• Adhere to professional standards as outlined by protocols, rules and regulations
• Other duties as assigned

Qualifications

Required Knowledge, Skills and Abilities:

• Ability to learn case management principles, healthcare management and reimbursement requirements
• Excellent organizational and time management skills
• Effective verbal and written communication skills
• Ability to relate to and interact with a wide variety of people
• Advanced level problem solving skills and ability to multi-task while prioritizing
• Ability to utilize technology including electronic service documentation system
• Basic computer skills with ability to navigate Microsoft applications including but not limited to Word, Outlook, Excel, Teams. and Power Point

Job Requirements:

• Bachelor's Degree in Behavioral Science or related field, or equivalent work experience as allowed/required by regulatory bodies
• LSW or LPC preferred
• Prior experience navigating systems

Essential Functions/Physical Demands:

• Positional: Driving in accordance with job duties assigned. Occasional standing and walking. Occasional to frequent sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, handling and fingering.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.