Member Care Representative - San Francisco
17 hours ago
Job description
Who Are We?
San Francisco Federal Credit Union is a reputable financial institution dedicated to providing excellent services and support to our members.
With an "A" health rating and solid year-over-year growth, San Francisco Federal Credit Union's (SFFedCU) membership is now over 43,000, with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County.
The Position
The Member Care Representative provides quality service while answering incoming telephone calls and conducting outbound calls.
This person will effectively resolve inquiries, conduct transactions like transferring funds between accounts and/or loans, stop payments, close and re-order cards, evaluate related transactions for risk, assist with online and mobile banking as well as bill-pay services.
The representative will enhance member relationships by identifying products and services that would be beneficial to them such as loans and other services.
This role will also be expected to follow and achieve personal and departmental goals (KPI's) on a monthly, quarterly, and yearly basis.
The Member Care Representative must have a one-year minimum of banking and call center experience as well as a High School diploma or equivalent.
Why Join Us?
The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) contributions, profit sharing, a competitive base, bi-annual bonuses as well as tuition reimbursement.
In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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