Scorpion Bar Patriot Place - Foxboro, United States - BNEG

BNEG Foxboro, United States

5 days ago

Description

As the Assistant General Manager, a typical day might include the following:
Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
Directly supporting the General Manager, acting in the GM's absence when needed
Maintaining an accurate and up to date manpower plan of FOH staffing needs
Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
Exhibit high performance standards and ensure all FOH team members are providing exceptional service to patrons
Perform night check outs and audits
Investigate and resolve service/food quality concerns
Maintain safe, secure and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems
Other duties to be assigned based on venues requirements

Supervisory Responsibilities:
Staffing, training and developing FOH hourly employees through orientations, ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis
Provide a positive, fun working environment for associates

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:
Minimum of 2 years' upper level management experience in a full food and beverage, high volume upscale and/or club environment required
Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
High School Diploma required. Associate or Bachelor's degree preferred
Exemplary customer service skills
Strong problem solving and analytical skills
Ability to work well with people internally and externally at all levels
Solid planning, organizing and scheduling abilities
Strong team building skills with emphasis on development and ability to think outside the box
Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
Work hours necessary to maintain facility

Required Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
Project Management - Develops project plans; Completes projects on time and budget
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
Visionary Leadership - Displays passion and optimism; Inspires respect and trust
Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
Business Acumen - Understands business implications of decisions; Displays orientation to profitability
Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
Organizational Support - Follows policies and procedures; Supports organization's goals and values
Strategic Thinking - Develops strategies to achieve organizational goals
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence

Physical Demands / Work Environment / Hours

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.

May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
Non-typical office hours will be customary including evenings, weekends, and holidays

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