Customer Care Coordinator - Milwaukee, United States - Versiti Inc.
Description
** Customer Care Coordinator**
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New * Provide best-in-class customer experience through enhanced service to Versitis blood clients
Advocate for changes that will positively impact clients while also building upon the lifesaving Versiti mission
Identify issues that may impact client satisfaction, quicken speed to closure, implement solutions to eliminate or reduce severity
Ensure client service issues are resolved to satisfaction and ensure closures
Ensure accuracy relative to fees, client set up, product stewardship and utilization
Shift internally focused workload away from outwardly focused team members
Achieve best possible customer NPS scores
Actively collaborates and communicates with peers in Finance, Business Development, Field Marketing, Hospital Relations, Hospital Services, Information Services, Reference Laboratory, Marketing Insights/Operations
Become an actively engaged member of ongoing operating mechanisms to ensure knowledge transfer and help shape client engagement strategy
Two years of professional experience
Demonstrated ability to report on project status, deliverables, and results
Experience in healthcare, medical devices, or laboratory testing preferred
Experience with integrated business software and CRM systems preferred
Strong understanding of the healthcare industry
Self-starter with the ability to work independently with minimal direct supervision
Strong attention to detail and a willingness to perform repetitive data entry tasks
Strong process orientation and experience with process and continuous improvement
Excellent strategic planning and project management skills
Strong organizational, critical and practical thinking skills
Outstanding interpersonal and relationship-building skills
Strong Customer Service orientation
Excellent verbal and written communication and presentation skills including ability to present technical information to customers
Valid U.S. Drivers License and access to an insured vehicle