Referral and Information Quality Specialist EMPACT - Tempe, AZ

Job summary

This Referral and Information Quality Specialist position provides quality control in R&I by reviewing information entered by staff for completion and accuracy and correcting errors as needed. This position assists with audits, data reports, training of staff, and assists Crisis R&I and Outpatient R&I staff with their primary function as needed.

Responsibilities

• Reviews payers entered by R&I Staff for accuracy and completion. Corrects payers and related errors as identified on reports assigned from the R&I Coordinator (culled from SQL), the Data Analyst, and/or the Claims Department
• Complete internal audits of referral entry and client record creation by other R&I staff.
• Provide assistance with Access to Care - Intake appointment availability and tracking in NextGen.
• Lead on training new staff or providing supplemental training for current staff as assigned by the R&I Coordinator.
• Other eligibility and/or quality control duties as assigned by the program supervisor, including but not limited to attending relevant meetings.

Requirements

• High School diploma/GED required.
• Minimum of 2 years relevant experience or transferrable skills.
• Demonstrated knowledge and leadership in the R&I program.
• History of exemplary performance as an R&I Specialist.
• Excellent listening, communication and problem solving skills.
• Able to make decisions independently.
• Works effectively with diverse clientele.
• Ability to multi-task.
• Strong computer literacy; Ability to navigate computer applications and searches with ease.
• Detail-oriented.
• Demonstrates a working knowledge of HIPAA privacy laws, eligibility requirements.
• Maintain up-to-date knowledge of any RBHA changes and the associated ACC Plans.
• Consistently provide quality customer service.
• Ability to deliver constructive feedback to staff in a supportive and strengths-based manner.
• Crisis hotline/warm line experience preferred.
• Must have Fingerprint Clearance Card or be able to obtain one.
• Bilingual - Spanish preferred.

Job description