Jobs

    Customer Service Advisor - Newton, United States - Prism Health Care Services

    Prism Health Care Services
    Prism Health Care Services Newton, United States

    4 weeks ago

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    Description

    **Group:** **Job Category:** **Job Location:** **Hours Per Week:** **Term:** **Responsible HRBP:** **Role Description**

    In this role you will be working within an established small Customer Service team, focused on providing a high level service to our customers.

    The role offers diversity, challenge and the opportunity to make a difference.

    **Essential Duties**

    To act as the first point of contact for the customer

    Efficient and effective resolution of customer issues or inquiries

    To deliver at all times, the highest level of service in line with Smirthwaite quality standards.

    To receive customer orders, quotes, and RMAs by reading email and facsimiles and answering the telephone.

    To accurately enter and update customer orders, quotes and customer information through various Smirthwaite order management systems in a timely fashion.

    Perform all of the above functions while online with a customer, and navigate expertly between multiple sessions on computer.

    To keep customers informed by confirming and clarifying orders in a professional and polite manner.

    To assist and support the Smirthwaite sales team where requested.

    To provide support for Smirthwaite Service Engineers when required.

    To maintain historical records by filing orders and other departmental related documents.

    To actively gain knowledge of all Smirthwaite major product groups on an ongoing basis

    To provide support to other team members during periods of annual leave and absence.

    To maintain operations by following policies and procedures; reporting needed changes.

    To contribute to team effort by accomplishing related results as needed.

    To actively undertake personal growth & development opportunities.

    To undertake other tasks as required by Management.

    **Education & Experience**

    Strong verbal and written communication skills to clearly and accurately convey basic information. Ability to communicate and verbalize complex information effectively.

    Excellent computer skills with a specific emphasis on order management systems (Epicor Vantage), Microsoft Word, Excel and Outlook.

    Proven ability to handle multiple tasks in high-volume, fast-paced work environment.

    **Privacy Overview**



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