Full Time - San Diego, CA, United States - Aztec Shops, Ltd.

Description

Looking for a strong strategic thinker who will constructively and profitably manage all day-to-day aspects of the concessions operations at Snapdragon Stadium in San Diego.

The stadium features NCAA Division 1 football, the NWSL, MLS (beginning in 2025), other sporting events, concerts, and other events.

Proven leader will be responsible for 75+ major annual events, additional events, and up to 400+ full-time and part-time employees in this 35,000 seat venue.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


OPERATIONS

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

Understands all menus, product offerings, packaging, and pricing.

Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; Working knowledge of Point of Sale (POS) and inventory software.

Works closely with multiple branded partners/third party vendors to ensure all needs are met, and terms of contracts are followed.

Responsible for ensuring proper alcohol sales and service regulations are in compliance.

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.

Provides supervision, leadership, training, recruitment, and coaching/development of staff including but not limited to managers/supervisors, stand leads, and student & other foodservice employees; Responsible for Food Handlers and RBS training for all new SDSU Snapdragon Stadium employees and monitors when renewals are needed.

In conjunction with Human Resources, ensures all associates in the department complete and maintain Responsible Alcohol Service certification (RBS).

Develops and maintains working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.
Researches, formulates, and recommends new or upgraded policies and procedures.

GUEST SERVICES
Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
Develops operational strategies to address customer survey results and feedback.
Addresses complaints and resolves problems.

Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.

Researches, formulates, and recommends new or upgraded policies and procedures.

FINANCIAL

Responsible for operational budget, forecasting, inventory control including waste management, managing monthly inventory, and managing Profit & Loss (P&L) statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.

Formulates pricing policies/strategies of menu items according to requirements for profitability of concessions operations.
Continually works with the stadium executive team to analyze sales and sales mix.
Forecasts cost/benefits for new projects.

Ensures that timekeeping for all department employees is accurate and ensures that payroll is submitted on a timely basis including tip reporting of employees and in compliance with all Federal, State, and Local wage and hour laws.

MINIMUM EDUCATION,


TRAINING AND EXPERIENCE REQUIRED:

bachelor's degree preferred, preferably Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience.

The ideal candidate will have at least 5 years' management experience in the high-volume foodservice industry, preferably in a concessions environment for a sports and entertainment venue.

Strong communications, time management, computer literacy, and proven leadership skills are required. Strong financial skills, and 3 or more years' experience in preparation and analysis of financial P&L and budgeting. Computer savvy and proficient in Microsoft Office products.
Serve Safe Certified and Management Food Handler Certification required. Responsible Beverage Service (RBS) Certification required. Ability to work flexible hours, including nights, weekends and holidays as needed.


LANGUAGE SKILLS:
Must be able to read, write and understand English.

Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.

Must be able to read and interpret financial data.

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

Must be able to move items such as boxes, products, cases of drinks, operate a golf cart, and operate office equipment such as computers, copy machines, and fax machines.

Must be able to move, lift or carry heavy objects or materials up to 50 pounds.

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections.

There may be exposure to food fumes or airborne particles.

The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals.

As needed to work outdoors; A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops is committed to providing equal employment opportunity (EEO) decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered, in regards to recruiting, hiring, training, transferring and promoting the best qualified persons for all jobs without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, hair style or texture associated with race, marital status, medical condition (genetic characteristics (GINA), cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, reproductive choices), sexual orientation, military or veteran status, victimization of domestic violence (includes sexual assault, and/or stalking), or any other categories protected by law.

Aztec Shops ensures that this applies to all personnel actions such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions.

Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.

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