Key Account Customer Care Specialist - Agawam, MA

Only for registered members Agawam, MA , United States

3 weeks ago

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Job summary

The successful candidate will be responsible for establishing and maintaining profitable relationships with key customers by taking ownership of all customer interactions and ensuring customer requirements are fully met.
This includes onboarding new accounts, EDI order processing and testing,
SPS/key account portal management, dispute resolution,
and delivering exceptional customer service while balancing customer and business needs.
  • Able to work flexible, rotating production shifts 8/10/12 hours
  • Associate's degree in a business-related field or High School Diploma/GED with equivalent business service experience
  • Minimum 2 years of related customer service experience

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