- Greeting customers as they enter the store
- Responds to requests for informational materials; researches and fills requests for those requesting such materials and information
- Working at the point-of-sale counter to process transactions
- Assisting customers in locating products by going through the inventory
- Suggesting new items to customers based on their selections
- Entering sales data and customer data into the company database
- Monitoring the merchandise; maintains inventory or other records; and notifying a superior when items need to be restocked
- Arranging items such as special sale items to engage customers
- Building customer relationships
Customer Service Specialist I - Latimer County, United States - The State of Oklahoma
Description
Job Posting Title
Customer Service Specialist IAgency
566 DEPARTMENT OF TOURISM AND RECREATIONSupervisory Organization
Belle Starr Robbers CaveJob Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
$15/hr full timeJob Description
Basic Purpose
Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
Typical Functions
The functions performed in this job family will vary by level, unit, and organization, but may include the following:
Level Descriptor
This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Special Requirements
Additional Job Description
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current State of Oklahoma employees must apply for open positions through their Workday account. Go to Careers app on WD home screen>Click on 'Find Jobs-Internal State of Oklahoma'.