Warehouse CSR - Anaheim, United States - States HR CO LLC

Description

• Be the voice of United Warehouse Company. This will entail heavy customer interaction via phone and email. We will expect that your interpersonal communication skills are strong in both capacities.
• Manage customer accounts, from order receipt to delivery including order fill, transportation planning, on time delivery monitoring, exception management and supporting promotions, seasonal and new item launch management.
• Investigate order/invoice processing problems and facilitates issue resolution with management assistance.
• Keep detailed notes in our customer tracking system and be able to prioritize multiple tasks – the pace is fast and you'll rarely be doing one thing at a time.
• Embrace new challenges every day. Being adaptable and flexible are critical
• Follow up on follow follow up again
• Embrace your mistakes You'll inevitably make a few.
• Help identify what we have missed.
• Help us build a stronger company - every day.

• Have 1-3 years of relevant communications based experience.
• Have an understanding of the value of teamwork and how teams work.
• Have a heightened sense of urgency, a heightened attention to detail and be able to communicate our customer offering.
• Complete and maintain customer account-specific records with auditor like accuracy.
• Must be able to work well in a self-managed team environment. This includes cooperatively scheduling work, vacation, hours and team task assignments.
• Ability to maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities; Displays attention to detail for both accuracy and content.
• Judgment to resolve issues with the appropriate sense of urgency, including after standard business hours support.