Operator, Communications - Hillsboro
1 month ago

Job summary
To provide communication phone service to members patients and employees efficiently accurately timely meeting needs supporting department organizational policies procedures Quality Service Behavior Guidelines.- Receives processes calls received KSMC call switch ensures accurate routing calls KSMC campus Kaiser clinics ASCs Plan Hospital facilities provides clear concise communications consistent quality service behavior guidelines.
- Determines type of call forward appropriate advice appointment line per guidelines ensures fraudulent use phone system does not happen.
Job description
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