FOH Manager - Lake Charles, LA

Job Title · : FOH Manager | Relocate to Lake Charles, LA · Location · : Lake Charles, LA · Salary · : $50,000 - $60,000 · Skills · : Guest Experience & Service Excellence, Team Leadership & Staff Development, Fine Dining Service Standards, Reservation & Floor Management, Wine Kno ...

Job description

Job Title
: FOH Manager | Relocate to Lake Charles, LA

Location
: Lake Charles, LA

Salary
: $50,000 - $60,000

Skills
: Guest Experience & Service Excellence, Team Leadership & Staff Development, Fine Dining Service Standards, Reservation & Floor Management, Wine Knowledge & Beverage Pairing

About Company / Opportunity
:

This upscale, award-winning steakhouse offering prime beef, fresh seafood, a curated wine list, and refined service in an elegant, intimate environment. Guests choose this destination for business dinners, special occasions, and memorable fine-dining experiences. The
Front of House Manager
leads all guest-facing operations with a focus on excellence, professionalism, and warmth. This role ensures that the restaurant's service standards match its reputation for superior cuisine and atmosphere. You'll coach and develop the team, manage service execution, and maintain the highest levels of hospitality.

Responsibilities
:

Guest Experience & Service Leadership

• Set and maintain impeccable fine-dining service standards
• Greet, connect with, and anticipate the needs of every guest
• Oversee pacing, table flow, and overall dining rhythm
• Resolve guest concerns with professionalism and care

Team Development & Supervision

• Recruit, train, and mentor servers, hosts, bartenders, and support staff
• Conduct ongoing training on hospitality, menu knowledge, wine pairing, and service technique
• Lead pre-shift briefings and feedback sessions
• Set expectations for professionalism, attire, and guest interaction

Operational Excellence

• Manage floor operations to ensure efficiency and consistency
• Coordinate closely with kitchen leadership on timing, special requests, and service detail
• Oversee reservation management, seating, and special occasions
• Ensure compliance with safety, sanitation, and alcohol service standards

Administrative & Financial

• Assist with scheduling to align service needs and labor goals
• Monitor and control front-of-house inventory
• Lead upselling initiatives and service enhancements that support revenue objectives
• Maintain daily service reports and support performance analytics

Must-Have Skills
:

1. 3–5+ years of supervisory/management experience in a fine-dining or luxury hospitality environment
2. Strong knowledge of upscale service protocols, wine and spirits, and food pairings
3. Leadership skills with a focus on team development and retention
4. Exceptional communication and interpersonal skills
5. Familiarity with POS and reservation systems

Nice to Have Skills
:

1. Wine or hospitality certification (WSET, CMS, sommelier training)
2. Previous experience in steakhouse or high-end restaurant management
3. Experience with service quality metrics and guest satisfaction systems