Student Financial Aid Specialist HV-NTPI-8396 - Troy
21 hours ago
Job description
Student Financial Aid Specialist HV-NTPI-8396Position Type:
Full-time
Location:
Troy,New York,United States
Application closes:
Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York.
Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM).
Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year.
The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students.
Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY.
With more than 80,000 alumni and nearly 1,000 employees, the college and is a catalyst for educational opportunity and economic development in the Capital Region of New York State.
Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.
HV-NTPI-8396
In order to be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement.
Minimum Qualifications
Associate's degree from an accredited college or university with three (3) years of customer service experience. Excellent oral and written communication skills; strong customer service skills required. Strong attention to detail; ability to multi-task and manage priorities along with strong computer skills required. Competent with Microsoft applications.
Preferred Qualifications:
Bachelor's degree from an sccreited college or university; experience in a higher education environment; and/or experience with the Ellucian Banner system.
Nature and Scope of Duties:
The Student Financial Aid Specialist will report to an Assistant Director of Student Financial Aid, or in their absence, an Associate Director of Student Financial Aid and provides support to the Director of Student Financial Aid as needed.
The Student Financial Aid Specialist will perform the following duties:
Provides individual counseling to students and parents on all aspects of student financial services, including financial aid, billing, payments, and account resolution.
Executes daily operations of the front desk, phone lines, and computer lab.
Serves as the primary liaison between Student Financial Aid and key departments such as Athletics, EOP, ASAP, and Veterans Resource and Outreach Center.
Provides regular updates on student financial status and ensures accurate communication between offices.Conducts financial aid presentations and workshops for students, parents, and community groups on and off campus, including evenings and weekends as needed.
Assists students with completing financial aid applications and making payments. Identifies missing documentation and clearly communicates next steps for securing aid and confirming registration.Reviews and processes Certificate of Residence applications to ensure tuition compliance.
Works with Assistant and Associate Directors to review and improve policies, procedures, and workflows. Provides feedback on the student financial services experience and helps enhance delivery service.
Supports the administration of federal and state grants and loan programs. Assists with the processing and awarding of internal and external scholarships.
Provides in-person, phone, and lab assistance to students regarding financial aid applications, student accounts, and troubleshooting. Acts as a point of escalation for conflict resolution when higher-level intervention is required.
Assists in reconciling financial aid accounts and funds. Participates in the review of data integrity reports to ensure accuracy and compliance.
Performs other related duties as assigned.
This is a 12-month, Full-Time position with a salary range of $42,000-$48,000.
Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children free tuition waivers.
To apply, please visit and complete the online application before the close date of March 29, 2026.
Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Bi-lingual applicants strongly encouraged to apply.
Hudson Valley Community College is an Affirmative Action/Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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