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Lalande-de-Pomerol

    Universal Banker - Miami, United States - U.S. Century Bank

    U.S. Century Bank
    U.S. Century Bank Miami, United States

    1 week ago

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    Description

    Job Type

    Full-time

    Description

    The Universal Banker is responsible for assisting customers with all their banking needs. Provides full service to customers and non-customers seeking banking information and identifies potential opportunities for cross-selling and possible referrals. Provides exceptional customer service.

    Essential Duties and Responsibilities:

    • Proficient in teller transactions.
    • Understands its individual goal and purpose to enhance the company's performance.
    • Identifies and evaluates client's needs by utilizing financial profiles to determine cross-sale opportunities to meet production objectives.
    • Maintains frequent contact with clients, returning all incoming calls and addressing problems/questions.
    • Assists customers with the account opening process, following the Bank's guidelines.
    • Assists customers with changes of address requests, profile updates, funds transfers' request, call backs and all other inquiries.
    • Responsible for growing revenue through loans, deposits, and other banking products.
    • Increase profits by establishing new accounts within the community while servicing established customer base.
    • Assists in resolving customer problems beyond the supervisory level in all operational areas.
    • Performs BSA enhanced due diligence through daily monitoring of various customer transaction reports.
    • Monitors debit/ATM fraud alerts and takes appropriate action.
    • Assists customers with fraud and/or identity theft issues.
    • Handles Regulation E disputes and adjustments for the bank's customers.
    • Manages the operation, security, servicing, and balancing of all branch ATMs
    • Completes and files various bank reports on a quarterly basis.
    • Participates in monthly branch manager meetings.
    • Performs daily, weekly, monthly and quarterly auditing and reporting established by the bank's policies and procedures.
    • Participates in training seminars in all operations areas.
    • Supervises duties of tellers, coordinating their workflow and schedules and assist on teller line.
    • Ensures that all tellers handle themselves in a businesslike/professional manner in handling the customer needs.
    • Assists Tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
    • Informs and updates team about all operational, procedural and policy changes.
    • Identifies red flags to detect fraud and prevent losses to the Bank.
    • Ensures all transactions performed are in accordance with established policies and procedures.
    • Prepares weekly Teller work schedules and all work assignments to ensure all time periods are covered.
    • Prepares daily totals and corresponding tickets for batch transactions.
    • Handles customer inquiries regarding basic account information.
    • Monitors and maintained an adequate supply of currency and coins.
    • Balances cash drawer and vault according to established schedule and performance standards.
    • Performs other duties as assigned.
    MEMBER FDIC/EQUAL OPPORTUNITY-AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE

    Requirements
    • A minimum of three years of banking experience, primarily in branch operations.
    • Knowledgeable of banking regulations, BSA compliance, anti-money laundering laws and regulations.
    • Possess excellent business acumen and customer service skills.
    • Excellent verbal, written and presentation skills.
    • PC proficient in Microsoft Office applications including Word and Excel.
    • Completion of cross-selling and account opening training.
    • Completion of USCB teller training.
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