Customer Service 3 - Elmont, United States - PDS Defense

Description

Administrative/Clerical

Customer Service - Job ID#205013 Elmont, NY Posted: 3/18/2024
Job Description

Job ID#:
205013

Job Category:
Administrative/Clerical

Position Type:
Associate - W2

Shift:
1

US Citizenship is required.*PDS Defense, Inc. is seeking a
Customer Service 3 in
Elmont, NY .

A Service Center Coordinator provides critical interaction with all levels of internal and external customers, both in person and remotely.

Some of the main responsibilities will be related to ship/receive activities but also to share and back up the front office Service Center Coordinator.

Responsibilities :

• Perform shipping/receiving of domestic/international equipment and associated logging of that equipment
• Utilize the main application for Work Ticketing to create and update tickets for all types of tasking
• Interfacing with shipping vendors as needed
• Procurement activities for ordering parts and equipment
• Inventory tracking via our Costpoint system
• Work with HQ on yearly inventory audit
• Coordinating with vendors for repairs and calibrations to test equipment
• Assist manager in tracking tasks and ensuring all costs are documented for billing
• Interfacing with shipping vendors as needed
• Shipping and receiving tasks
• Other duties may include:
• Process bills for payment
• Greet customers
• Answering telephones
• Process and sorting mail
• Prepare office correspondence, faxing, copying, filing documents, and occasional typing
• Create and maintain project folders, both electronic and paper, as dictated in office policies
• Utilize MS Office software (Excel & PowerPoint) to format reports, present data, and organize information

Basic Hiring Criteria :

• High school diploma or equivalent
• The ideal candidate will possess 3 or more years of administrative experience in a corporate environment

Desired Qualifications :

• Experience with MS Excel and MS Word
• Ability to effectively communicate (written and verbal) and routinely interact with management and internal and external customers in a professional manner
• Must be able to work independently and remain focused while multitasking
• Demonstrate superior attention to detail and must be flexible to changing priorities
• Ability to research and resolve routine and non-routine problems
• Experience working in a corporate environment

Job Requirements

Minimum Security Clearance:
No Clearance
PDS Defense, Inc. is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call to contact us. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
The law requires PDS Defense, Inc. to post a notice describing the Federal laws prohibiting job discrimination.

For information regarding your legal rights and protections, please click on the following links:
EEO is the Law ) and EEO is the Law Supplement )
PDS Defense, Inc.

will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Please see the Pay Transparency Nondiscrimination Provision ) for more information.
As a Federal Contractor, PDS Defense, Inc. is required to participate in the E-Verify Program to confirm eligibility to work in the United States.

For information, please click on the following link:
E-Verify ) .
The Company will consider qualified applicants with arrest and conviction records.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled