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    csr inside sales 1 - New York, United States - DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I

    DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I
    DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I New York, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Key responsibilities and accountabilities:

    • Counter Sales
    • Quotation Management
      • Receive in person and telephone requests for price quotations
      • Provide customers with immediate price quotations on price book items
      • Prepare price quotation forms in a timely manner for items not contained in the price book
    • Purchase Order Management
      • Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
      • Locate and retrieve items in the warehouse for delivery to customers that have placed orders at the counter
      • Check customers' credit statuses with credit department when rush orders are received
      • Provide follow up assistance and information regarding orders, including:
        • Tracing the status of orders
        • Providing customers with any pertinent information relating to orders
        • Answering any questions with regard to customers' orders
        • Coordinating with manufacturers to locate requested items and to meet customers' delivery requirements
        • Communicating pertinent information to appropriate personnel in other departments
      • Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes
    • Customer Service/Relationship Management
      • Achieve and maintain professional and positive rapport with customers by providing the best possible service
      • Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
      • Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
      • Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
        • Resolve customer service or billing complaints by exchanging merchandise, providing refunds, and adjusting bills
        • Follow up to ensure that appropriate actions are taken to resolve customer issues
        • Refer unresolved customer grievances to Branch Manager
      • Provides accounting department with paperwork necessary for credits or debits to be issues, including original purchase orders, copies of invoices, and return goods memo
      • Act professionally and ethically
    • Branch and Sales Support
      • Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area.
    • Professional Knowledge and Development
      • Maintain current knowledge of ABCO's:
        • Product lines
        • Prices
        • Delivery times
        • Drop ship items
        • Promotional/marketing programs
      • Participate in training and seminars as required
    • SxE (Computer System) Utilization
      • Utilize SxE to:
        • Retrieve customer information
        • Obtain stock status information
        • Check purchase order status
        • Change/adjust existing purchase orders
      • Ensure that the proper codes are used for retrieving and inputting information
      • Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.

    Requirements:

    • This position requires individuals to stand at the counter and be on their feet for a majority of the day.

    Individuals are required to h

  • DAIKIN COMFORT TECHNOLOGIES NORTHEAST, I

    csr inside sales 1

    4 days ago

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    Job Description · Job DescriptionKey responsibilities and accountabilities: · Counter Sales · Quotation ManagementReceive in person and telephone requests for price quotations · Provide customers with immediate price quotations on price book items · Prepare price quotation forms ...

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