- Financial Counselors serve patients and families by providing expertise in explaining benefit levels, insurance plans, and their applicability to patients planned or received services.
- Financial Counselors must interpret and explain benefits, explanations of benefits, authorizations and/or denials of services to patients and their families.
- Financial Counselors collaborate with Case Managers, Department Managers, the Director of Patient Financial Services, and insurance company personnel.
- Financial Counselors are the first line in explaining Shepherd Center's charitable programs and assist patients/families in completing/submitting the paperwork. They must explain any excluded services and administer any flat rate collections (i.e. PRP services).
- Maintains the cash drawer, completes collections of copays, deductibles, planned services, processes credit card transactions, and communicates with the patient or guarantors.
- Financial Counselors must meet with and assist patients and families on the floors as required, demonstrating compassion, poise, and financial expertise.
- Must have working knowledge of CMS required notices, the No Surprises Act, delivering estimates and explaining them, and general managed care concepts. Must be able to negotiate and establish payment plans with patients as needed.
- Must have insurance verification, registration, and Patient Access knowledge. The Financial Counselor will be cross trained in registration to provide coverage for Outpatient clinics as needed.
- Financial Counselor must answer incoming phone calls to direct patients, accordingly, respond to voicemails and emails in a timely manner.
- Associate or bachelor's degree preferred.
- Strong Healthcare business background desired.
- CPAR, CHAA or CHAM preferred.
- N/A
- 3-5 years of experience in patient access, healthcare billing, financial counseling or related field. Preferably in a hospital/physician CBO.
- Knowledge of Commercial, Managed Care Contracts and Governmental Insurance Plans.
- Experience in automated systems, overall knowledge of business office procedures and hospital policy, knowledge of third-party payors.
- Excellent communication and customer service skills.
- Proficiency in insurance tools and Microsoft Office
- Excellent Communication skills
- Strong math aptitude required.
- Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
- Some potential for exposure to blood and body fluids.
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Financial Counselor Outpatient - Atlanta - Shepherd Center
Description
About Shepherd CenterWith five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation's top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.
Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.
The Financial Counselor is responsible for obtaining insurance verification and processing financial forms for patients. In this role, the Financial Counselor is a liasion between patient financial services and access department. The Financial Counselor works with patients and their families, and is vital to improving the patient experience.
JOB RESPONSIBILITIES
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Financial Counselor Outpatient
Full time Only for registered members Atlanta
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Financial Counselor Outpatient
Only for registered members Atlanta, GA
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Counselor - Spinal Cord Injury Day Program and Outpatient Clinic
Only for registered members Shepherd Center
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Psychology Postdoctoral Fellowship , Fall 2026
Only for registered members Atlanta
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Gynecology - Oncology Physician
NOW Healthcare Recruiting (NP Now)- Atlanta
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LPC, LCSW
Only for registered members Atlanta, Georgia, United States
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Independently Licensed Master Level Therapist
Only for registered members Atlanta
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Utilization Review Clinician
Only for registered members Atlanta
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Clinician Fully Licensed - 226404
Full time Only for registered members Atlanta
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Intake Counselor - Behavioral Health - M-F: 8a-4:30p
Only for registered members Atlanta
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PRN Psychometrist
Only for registered members Atlanta
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Intake Counselor
Only for registered members Atlanta
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Mental Health Technician II
Only for registered members Atlanta
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Addiction Counselor
Only for registered members Atlanta
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Mental Health Technician II
Only for registered members Atlanta
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Behavioral and Mental Health Therapist
Only for registered members Atlanta
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Clinician Fully Licensed - 226404
Only for registered members Atlanta, GA
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Behavioral Mental Health Specialist-1
Only for registered members Atlanta
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Community Integration Home Manager- Atlanta
Only for registered members Atlanta, GA
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Addiction Counselor
Only for registered members Atlanta, GA
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Adult IOP- Therapist
Part time Only for registered members Atlanta