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- Colorado Springs, Colorado
- Marketing
- 49195
- Regular
- Yes
- Full Time (F)
- None
- United States
- Requirements definition, documentation and project management of customer-experience improvements delivered through a sprint-based project cadence.
- Partner with IT, Marketing, Sales and other internal partners on scope delivery including daily defect meetings, defect resolution, and user acceptance testing.
- Collaboration with web authors and content owners, providing feedback and direction when required. Answer questions and provide authoring support to ensure a cohesive digital experience across
- Management of ServiceNow escalation queue, addressing content issues or post-sales web escalations from both internal and external customers.
- Content management and clean-up activities to ensure post-sales content is reliable, discoverable and web compliant.
- BA/BS degree (or equivalent) and a minimum of 5+ years of related experience in the Web/Digital/Technology space
- Strong knowledge and understanding of Adobe Experience Manager (AEM).
- 2+ years authoring and content management experience within the Adobe Experience Manager platform.
- Project management experience working with multiple teams/partners in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities.
- Knowledge of digital marketing practices and techniques with experience collaborating with technical writers, product, and IT teams.
- Experience collaborating with large teams using your outstanding communication skills.
- Ability to problem-solve and work independently when necessary.
- Expert in Microsoft Office – SharePoint and Yammer experience preferred.
- Consistent record of effectively handling multiple projects/tasks of varying complexities, meet deadlines and work well under pressure.
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
K.com Post Sales Web - Colorado Springs - Keysight Technologies
Description
Job Description
Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
The Digital Experience Post-Sales Web Team drives the largest customer touch point for Keysight, influencing and interacting with thousands of customers on a daily basis. Customer success and a positive experience on is critical for our business. The Post Sales Web Customer Experience Lead (a business role) plays a pivotal part in driving continuous improvements to our website, ensuring web content is accurate, available, and functional. In addition, the Customer Experience Lead is accountable to our post-sales content owners and authors, supporting them to optimize and understand the most effective ways to use the web to get their content in front of customers.
Responsibilities
Qualifications
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
The level of role will be based on applicable experience, education and skills;
Most offers will be between the minimum and the midpoint of the Salary Range listed below.
Colorado pay range: MIN $117,530.00, MIDPOINT $156, MAX $195,880.00
Note: For other locations, pay ranges will vary by region
This role is eligible for our Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
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