Customer Service/Production Associate - Lexington, United States - Goodwill Industries of Greater Nebraska

Description

**Customer Service/Production Associate**

Customer Service/Production Associate

Part Time

Posted 2 hours ago

**POSITION TYPE:** Part Time

**GENERAL DESCRIPTION:** Assist customers and perform such tasks as necessary for successful/efficient operation of store including but not limited to the preparation of product for sale, movement of product to sales floor and then to recycling as appropriate, cashiering, and providing excellent customer service.

**ESSENTIAL JOB FUNCTIONS:** (NOTE: Qualified persons with disabilities are encouraged to apply. Reasonable accommodation will be made.)

Sort, containerize, label and/or otherwise prepare donated items for sale either in the store or via e-commerce, or possible eventual recycling.

Salvage product according to procedure and complete corresponding documentation.

Accurately check out customers and complete sales transactions at the cash register.

Be able to maintain store, including opening and closing when requested by store manager.

Keep store and surrounding area in a clean and pleasing appearance/condition with consideration for safety factors involving company employees, donors and the general public.

Timely arrival at the workplace and consistent attendance as arranged by the Manager.

Maintain a positive image in the community while developing and maintaining an excellent rapport with customers, donors, and other guests of Goodwill Industries of Greater Nebraska.

Provide excellent customer service

Inform customers of seasonal and permanent promotions (i.e. monthly coupons, in-store Specials, etc.) and ask every customer who purchases items, if they would like to round-up their purchase.

Follow safety rules and all agency policies and procedures.

Document incidents/accidents, supply requirements and other situations as may be required by supervisor. Report information in a timely manner. Maintain necessary paperwork.

Perform work activities in conformance to Goodwill Values Statement which includes the values of Respect, Integrity, Compassion, Stewardship, Learning, Teamwork and Entrepreneurial Spirit.

Immediately report any wrongdoing, unethical or improper conduct, fraud, fiscal mismanagement or misappropriation of funds, etc. (Refer to the Corporate Compliance Program Policy and Procedure for instructions on how to report.)

Encourage and do not hinder in any way an employee making a report pertaining to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury.

Ensure no employee is retaliated against in any way as a result of making a report related to Goodwills Corporate Compliance Program Policy and Procedure or making a report of work injury.

Welcome and embrace cultural diversity in all areas of Goodwill, i.e. customers, donors, volunteers, employees, or participants served.

Other duties as assigned

**EDUCATION, TRAINING AND EXPERIENCE:**

Experience in a position which requires the providing of excellent customer service desirable

Previous experience in operating a cash register is desirable

**PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS:**

Ability to communicate in spoken conversation, adequate volume speech, and have normal hearing for conversation.

Ability to be independently mobile on all surfaces and situations, to move safely about the work area.

The ability to stand/walk a majority of the work day.

Visual acuity, depth perception and field of vision within normal range.

Have the physical stamina to lift, carry, push, and pull objects weighing up to 50#, frequently up to 25 #.

**MENTAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS:**

Ability to follow directions of supervisor

Ability to deal with people in an efficient manner.

Ability to meet, interact, and cooperate with other workers in a pleasant and friendly manner.

Ability to accurately count money and perform cash register functions.

**HOURS:** Variable over seven-day week. Will include some evenings, weekends and holidays.

**EXCELLENT BENEFITS PACKAGE:** *Matching 403b Retirement.*

EOE/Affirmative Action Employer/and all qualified applicants will receive consideration for employment without regard to their protected veteran status/Drug Free Employer.

To apply for this job please visit .

T16:02:02-06:00 **Accessibility Statement****Compliance status** We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortiums (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the websites UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the websites HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact the websites owner please use the website's form

**Screen-reader and keyboard navigation** Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various behavioral changes, to ensure blind users visiting with screen-readers can read, comprehend, and enjoy the websites functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Heres how our website covers some of the most important screen-reader requirements:

**Screen-reader optimization:** we run a process that learns the websites components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others.

Additionally, the background process scans all of the websites images. It provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts embedded within the image using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.

These adjustments are compatible with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.

**Keyboard navigation optimization:** The background process also adjusts the websites HTML and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, ke