Health Navigator - Los Altos
16 hours ago

Job description
Volunteer Position:
Health Navigator (Bilingual – English + Ukrainian/Russian)Role Summary
The Health Navigator is a patient-facing volunteer role supporting TeleHelp Ukraine's telemedicine workflow. This individual guides patients through registration, appointment preparation, virtual visits, and follow-up coordination. Success in this role means patients feel supported, informed, and confident navigating care.
Health Navigators play a critical role in ensuring smooth communication between patients, providers, and interpreters while upholding TeleHelp Ukraine's mission to deliver free, high-quality medical and mental health services to Ukrainians affected by war.
ResponsibilitiesGuide patients through the full telemedicine process, including registration and appointment scheduling
Assist patients in preparing for virtual visits, ensuring they understand how to access and use the telehealth platform
Confirm appointment details and provide reminders as needed
Coordinate follow-up appointments, referrals, and care instructions after provider visits
Communicate clearly and compassionately with patients in English and Ukrainian or Russian
Collaborate with providers, interpreters, and internal team members to ensure continuity of care
Maintain accurate and timely documentation of patient interactions
Escalate urgent concerns to appropriate clinical or leadership team members
Uphold patient confidentiality and data privacy standards
Qualifications
Fluency in English and Ukrainian or Russian (written and verbal)
Strong verbal and written communication skills
Excellent organizational and time-management skills
Comfort using digital platforms (email, scheduling systems, video conferencing tools)
Ability to work independently and as part of a remote team
Reliable, responsive, and detail-oriented
Experience in healthcare, patient support, social services, or community outreach preferred but not required
Commitment to compassionate, culturally sensitive, patient-centered care
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