Scheduling Coordinator - Jasper - Staffco

    Staffco
    Staffco Jasper

    1 week ago

    Description

    • Recruits and assists in the hiring process when warranted
    • Assists wirh orientation and training of all new hires.
    • Participates in coaching and disciplining employees as needed.
    • Assists with maintaining a complete and accurate visit schedule, tracking staff and availability, cancellations, late arrivals and/or early departures from assigned shifts.
    • Finds replacements for staff that call in sick or are unable to work as needed.
    • Verifies all weekend shifts on Friday to assure that all needs for the weekend are addressed as needed.
    • Finds appropriate staff for individual clients as needed.
    • When on-call, uses every effort to find staff when there is a need, keeps a log of events including employee availability, employee issues, problems with staff or client concerns as needed.
    • Uses communication log, which includes needs, availability or cancellations.
    • Represents the agency positively and professionally with each call. Approaches each telephone call and interview as a sales opportunity.
    • Understands and resolves concerns from clients in a positive and professional manner.
    • Maintains good communication with all personnel, supervisory staff and all departments.
    • Assists with continuing education of staff, as needed.
    • Assists the Billing Department with verification and timely submission of information necessary to bill.
    • Understands and assures adherence to all organizational policies, procedures, and processes (administrative, personnel, etc.). Seeks guidance and further clarification of organizational policies, procedures, and processes when uncertainty/confusion arises.
    • Maintains compliance with all Federal/State licensure requirements and assists with preparation and participates in all such surveys. Reports to immediate supervisor any comments and/or suggestions made by a surveyor.

    Availability:
    On time to work and follows rules concerning attendance. Provides advance notice of absences and tardiness.

    Adherence to Policy:
    Always follows rules, procedures and regulations. Completes all paperwork on time.

    Creativity:
    Suggests ideas, discovers new and better ways of accom-plishing goals.

    Dependability:
    Always can be relied upon to complete responsibilities of the job.

    Honesty:
    Always truthful and always completes agency documentation accurately.

    Independence:
    Accomplishes work with little or no supervision and asks questions when in doubt.

    Initiative:
    Searches out new tasks and expands abilities professionally and personally.

    Interpersonal Relationships:
    Always displays willingness and ability to communicate, cooperate and work with co-workers, supervisors and customers. Fosters teamwork, dealing with issues openly and honestly.

    Knowledge of Job:
    Uses technical skill and information at work. Always willing to learn new tasks and develop professional capabilities.

    Productivity:
    Completes job responsibilities in a timely manner and does not allow personal affairs to interfere with job performance.

    Quality:
    Meets all of the quality standards set forth by the organization, state and federal regulations.

    Appearance:
    Maintains a professional appearance at all times. Follows dress code policy requirements.

    Special Projects and Overtime:
    Participates willingly when requested.

    In services and Seminars:
    Attends and/or conducts job related workshops and educational seminars as requested or assigned.

    Confidentiality:
    Maintains confidentiality of information related to busi-ness practices, business activities and personnel.

    • A high school education or GED required with a medical office related background in computer operations and medical terminology preferred.
    • Adequate knowledge of office machines and office procedure. Well organized with good typing, filing and telephone skills.
    • Ability to communicate courteously and effectively with all people.
    • Must be capable of performing essential job functions identified.
    • General knowledge of the framework, organization, and function of the home health program.

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