Client Experience Lead - Parsippany, United States - Lumanity

Description

Overview / About usLumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances.

We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market.

We do this through strategic and complimentary areas of focus:
Strategic Consulting & Insight, Value, Access & Outcomes, Medical Strategy & Communications, and Real-World Evidence.

Responsibilities / Position overviewWe are seeking a creative marketing/branding professional to join our Creative Strategy and Engagement group and serve as our Client Experience Lead (Account Director).

As the Client Experience Lead you will lead and manage accounts and oversee the entire client relationship.

In this role, you will act as the strategic translator of clients' needs into action plans and be responsible for developing strategic solutions and leading launch campaigns.

In addition to managing the account team and ensuring timely, and high-quality deliverables, you will also be responsible for the financial management of yours accounts/projects, including budgeting, forecasting, and fee reconciliation.

Additional expectations include:

Foster strong client relationships, and drive business growthKeep abreast of the latest trends and best practices in marketing and advertisingMaintain a deep and broad knowledge of your brands therapeutic area, and expand your expertise to other relevant areasSupport the creative team in presenting and defending the creative vision and directionQualificationsBachelor's degreeAt least five (5) years of experience in account management, branding, or marketing in healthcare/pharmaMaintain a professional attitude internally and with clients, even in challenging situationsAbility to work in fast-paced, quickly changing environmentMaintain client confidentiality at all timesExcellent financial acumenExcellent project management skills, including organization, prioritization and delegation skillsFlexible, deadline oriented, and ability to work as part of a multifunctional teamBenefitsWe offer our employees a comprehensive benefits package that focuses on what matters to you health and well-being, personal finances, professional development, and a healthy work/life balance:Competitive salary plus bonus schemeMedical, dental, and vision insurance options401(k) plan with employer matchGenerous amount of paid time off annually + 10 paid holidaysFlexible spending accounts for health and dependent careHealth savings account option with employer contributionEmployee Assistance ProgramPaid short-term and long-term disability coveragePaid life insurance coverage at 1.5x annual salary and much more Employees can expect to be paid a salary between $120,000-$155,000.

The salary range is merely an estimate and may vary based on an applicants location, skills, prior experience, professional qualifications, and other relevant factors.

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