FT Call Center Representative - Norwood - Jackson Hewitt Inc

    Jackson Hewitt Inc
    Jackson Hewitt Inc Norwood

    2 days ago

    Description

    Job Summary:

    This Call Center Representative role at Jackson Hewitt Inc. involves receiving inbound/making outbound calls to clients addressing their needs/complaints.

    • Respond efficiently and accurately to client inquiries/explain possible solutions/ensure that clients feel supported
    • Present a professional/courteous/confident demeanor via verbal/written communications
    • Take ownership in assisting/researching/resolving/escalating customer issues/document customer records/cases carefully

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