- Resolve first level service calls in a timely, accurate, and professional manner.
- Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
- Respond to identified performance issues.
- Follow established operational processes and procedures and uses the Enterprise tools available.
- Evaluate documents, prioritize, and resolve support calls.
- Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
- Logs and tracks issues using an automated Service Management System.
- Interact and collaborate with various corporate departments and store personnel.
- Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
- Create and Monitor vendor service calls.
- Develop an understanding and knowledge of the operating environments, policies, and procedures.
- Perform routine and regular preventative maintenance.
- Provide support in development and maintenance of operational procedures.
- Accept, sets up, and test new hardware, peripherals, and software.
- Adhere to procedural and security standards.
- Administer asset inventory management.
- Windows PC's and Laptops
- HP printers
- Windows Tablets
- Zebra & Datamax label printers
- Touchscreen monitors
- In-building network hardware & AP's (Cisco)
- Zebra TC8000's and WT6000's
- Bluetooth and tethered hand scanners w/RS5000 ringscanners
- Chromebox thin clients
- Android tablets
- Excellent problem solving skills
- Basic technical understanding of the various hardware, software and networking systems being supported.
- Ability to work as part of a team as well as independently
- Excellent communication and organization skills.
Technical Support Specialist - Menomonee Falls, United States - Brooksource
Description
IT Support Technician
Brooksource is seeking an IT Support Technician to join our Fortune 500 client If you are looking to uncover your full potential and grow career in technology, this team is a great fit. In this role you will work within a collaborative environment to design, develop, and deliver custom solutions that make a big impact.
Responsibilities:
Incident Resolution
System Support
Devices Used
Minimum Requirements:
About Brooksource
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.