Ready Mix, Customer Service/Dispatcher - Tyler
1 day ago
Job description
Position Summary
Under the direction of the Customer Service Supervisor will ensure timely delivery service and optimum fleet utilization based on cubic yards per driver hour.
Position based in Tyler, TX
Job Responsibilities
Check with Dispatcher as to number of trucks and Drivers available for today's business
Check on any cancellations or delays in today's business
Run current and future schedules
Learn to write up verbal orders
Handle telephone calls
Learn to schedule business for the day
Handle future business as required
Contact Customer Representatives on any mix design changes
Inform Customer Representatives of any problems at their assigned plants
Work with Dispatcher on moving orders in current schedule as changes occur
Learn to answer customers questions as to progress on current concrete pours
Learn to evaluate possibility of increasing yardage on current concrete pours
Learn to coordinate with maintenance as to when they may be able to work on a plant
Learn to check verbal orders in order entry to verify that information is correct
Other duties as assigned
Preferred Education And Experience
High School diploma or general education degree (GED) required. Prior experience (1-3 yrs) with Command Series order entry, tracking and scheduling is a plus.
Ability to read and write short correspondences, and memos.
Ability to add, subtracts, multiply and dived in all units of measure, using whole numbers, common fractions, and decimals.
Computer skills; to perform this job successfully, an individual should be able to type and use keyboards accurately and have knowledge of Database software (Command Alkon); Internet software; Order processing systems; Global positioning system software; Spreadsheet software and Word Processing software.
Knowledge Skills And AbilitiesBilingual in Spanish preferred
Sales aptitude in dealing with customers
Demonstrates good negotiating skills and displays empathy
Uses good verbal communication skills and telephone technique
Ability to plan, organize, execute, and troubleshoot
Proven record of dependability
Good attention to detail
Analytical and decision making capabilities
Must be a team player
Experience in analytical ready-mix distribution or in the industry
Must be able to work in a stressful environment with multiple and conflicting demands
Must be a self-starter and a team player
Must be willing and able to learn all aspects of the Automated Dispatch System
Delivery Tracking
Capable of tracking trucks as they deliver product.
Manage the board for when trucks are being loaded, delivering and returning to the yard.
Assist Dispatch manager with real time information to make time decisions that transfer assets due to plant down time or emergency situations.
TicketingLearn to type tickets to Ensure timely delivery
Learn to monitor jobs; determine if delivery rates are correct; if jobs can be started earlier, or if there are going to be delays on P.M.
jobsInform shop of trucks with mechanical problems
Inform maintenance of plant problems
Learn to move trucks from plant to plant as need arises
Learn to record any unusual situation that occurs on a job on corresponding verbal order for future reference
Assist Drivers in finding job sites
Get assistance to Drivers in emergencies
Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
Wash out Drivers as early as possible
Learn to take orders for current day and/or future delivery as needed
Learn to make moves or changes in orders for customers
Answer questions regarding schedule from Production Coordinators and Customer Representatives
Other duties as required
Future Business
Learn to determine if order is in schedule for next day
Learn to take phone calls and schedule business for next day and up to 90 days in the future
Learn to verify with shop on number of trucks available for next day
Inform Customer Representatives about problems with the next day business
Attend safety meetings
Learn to pull conversations from recorder to resolve disputes
Work to improve relations with customers
Learn to compute Drivers' load schedule for next day
Learn to put call time on the recorder
Other duties as required
Physical Requirements
Ability to stoop, bend, and reach to utilize files
Ability to sit at a desk 10+ hours per day
Visual ability to read detail reports and computer screen
Ability to communicate clearly in English by telephone and 2-way radio
Most time is spent in an air conditioned office environment
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
A member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt.
Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive.
Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.
At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders.
Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential.
When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.
In return, we offer a highly competitive benefits package, including:Medical
Prescription Drug
Dental
Vision
Health Care Reimbursement Account
Dependent Care Reimbursement Account
Wellness Programs
Employee Assistance Plan
Paid Holidays and Vacation
401(k) with Company matching
Pension
Salary Continuation – Short-Term Disability
Long-Term Disability Options
Employee Life Insurance
Spouse & Dependent Life Insurance
Business Travel Accident Insurance
Direct Deposit Payroll
Educational/Tuition Assistance Plan
College Scholarship Program – for dependent children
Matching Gift Program
New Auto Purchase Discount Plans
At Martin Marietta, we are proud to be an Equal Opportunity Employer.
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates.
We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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