- Responsible to drive customer satisfaction through the ownership of daily execution for designated branch, including Customer Service, Technical Support, Onboarding, order delivery, and warehousing.
- Produce regular status reports that are audience appropriate to communicate with internal stakeholders
- Lead challenging projects with multiple workflows, with internal resources and third parties/vendors for successful execution
- Ensure all project activities and deliverables are completed on-time, within scope and budget
- Drive training & change management
- Speak with customers that require high-level escalation
- Capture and report data measuring CS practice KPIs across departments
- Capture and report data Customer Health scoring and CSS focus
- Proactively manage resource plan to ensure resource availability and allocation
- Develop and maintain detailed project plans to track and report progress
- Partnering with leadership on business forecasting and KPI reporting so we always know where we are relative to our goals
- Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level
- Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal onboarding process, and identify upsell opportunities
- Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers
- Partner with CS Leaders to understand their teams, business units, and goals
- Learn all of the existing systems, routines, and cadences that drive our Customer Teams
- Examine and understand the full customer lifecycle of customer
- High school diploma or GED and 2-5 years related experience, with at minimum 2 years of having direct supervisory experience
- 3PL experience preferred
- Experience in distribution/fulfillment environment is preferred.
- Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
- Have excellent oral and written communication skills
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Detail oriented with excellent follow-up practices.
- Must be able to be professional at all time and flexible with changing situations.
- Upholds organizational values
-
Supervisor Food Service
4 days ago
Cone Health Greensboro, United StatesOverview · Performs supervisory functions for patient and/or production areas. Functions as a member of themanagement group to implement and ensure standards are being met within the Nutritional ServicesDepartment. · Talent Pool: Environmental & Nutritional Services · Responsibil ...
-
Operations Services Supervisor
3 weeks ago
First Citizens Bank Reidsville, United StatesOverview: · Are you a people person? Be a First Citizens person. Join our branch team and make a difference. · As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line ...
-
Event Services Supervisor| Part Time
2 weeks ago
teamworkonline Greensboro, United States Part timeOverview · Responsible for supervision and direction of event set up and event crew team members as well as temporary labor employees in their duties of general building cleaning, as well as event room/hall set-ups and breakdowns as required for the venue and associated exteriors ...
-
Service Technician Supervisor
3 weeks ago
Industrial Air Greensboro, United StatesJob Description · Job DescriptionOUR VISION: · "To become an indispensable partner to building owners with mission-critical systems." · POSITION SUMMARY/OBJECTIVE: · The incumbent is primarily responsible for troubleshooting MEP systems for all customers. This role is expected to ...
-
Family Services Supervisor
1 week ago
Virginia Department of Social Services Chatham, United StatesJob Description · Title Description- This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning ...
-
Supervisor Food Service
3 weeks ago
OSF HealthCare Danville, United StatesOverview: · **Expected pay for this position is $ $25.05/hour. Actual pay will be determined by experience, skills and internal equity.** · : The Food Production Supervisor plans, administers and directs all unit activities related to food production, culinary operations and comp ...
-
Administrative Services Supervisor
6 days ago
LSP Association Gilford, United States***: · The Administrative Services Supervisor will coordinate and perform a diverse set of support tasks, managing administrative staff and assisting Executive Director with property management to ensure the organization have the resources necessary to operate smoothly and effici ...
-
Shift Lead
1 week ago
Taco Bell Mira Loma, United StatesTaco Bell Limonite Ave [Restaurant Shift Supervisor] As a Shift Leader at Taco Bell, you'll: Supervise, train, motivate and lead employees to maintain enthusiastic customer service; Ensure orders are taken in a prompt, accurate and courteous manner; Attempt to resolve customer co ...
-
Shift Manager
1 week ago
Cold Stone Creamery Mira Loma, United StatesCold Stone Creamery Limonite Ave Ste 310 - [Shift Supervisor] As a Shift Manager at Coldstone Creamery you will: Offer top-notch customer service in a fun and fast paced Quick Serve Restaurant; Make fresh Ice cream; Order/Receive product and supplies; Maintain adequate levels of ...
-
Loader Operator
1 week ago
Graymont Eden, United StatesJob Requirements: · * Ability to safely operate all plant loaders. · * Ability to service loaders, including lubricating the chassis, checking batteries, transmission, and differential, and checking tires for proper inflation. · * Knowledge of plant layout and materials storage s ...
-
DSD Supervisor
2 weeks ago
Magnolia Foods, Llc. Mira Loma, United StatesJob Description · Job DescriptionDSD Supervisor · Magnolia Foods, LLC is looking for a DSD Supervisor for the San Fernando Valley, Bakersfield, Oxnard, Lancaster and Palmdale area.Requisition ID: 1053ApplyWho We Are: · Magnolia Foods LLC is a manufacturer of corn & flour tortill ...
-
Maintenance Supervisor
4 days ago
Gildan Activewear Inc Eden, United StatesThe opportunity · The Maintenance Supervisor is responsible for all aspects of maintenance. This position will have up to 20 direct reports. · The role · * Maintain building and material handling equipment for the day to day operations: PM maintenance schedules and track cost of ...
-
Material Handler I
6 days ago
Propak Supply Chain Services Mira Loma, United StatesA note for you · We know that searching for your next opportunity is exhausting and that at times, you aren't sure if you'd be a good fit. We don't want these to get in the way of meeting you, so apply anyway – we'd love to hear from you · What we're looking for Material Handle ...
-
Compliance Coordinator
3 weeks ago
PRS Holdings Inc. Mira Loma, United StatesJob Description · Job DescriptionPavement Recycling Systems is the Western United States premier provider of Recycling Solutions to reclaim, preserve, and rehabilitate pavement at any stage. Becoming a team member of PRS introduces you to a unique culture of employee ownership an ...
-
Crane Operator
1 week ago
Steel Technologies Mira Loma, United StatesThe Crane Operator controls an overhead crane to safely lift and move steel material to multiple, areas of the facility This includes occasionally moving machine parts and scrap hoppers. · How you'll contribute to our company: · 1. Perform daily crane inspection and documentati ...
-
Customer Service Representative
1 week ago
Yamibuy Mira Loma, United StatesYami | Full time · **Customer Service Representative (Bilingual Mandarin)** · Eastvale, United States | Posted on 02/01/2022 · {{getI18n("")}} {{getI18n(data[0].applynow)}} · Department Name Customer Service Work Experience 1-3 years **Job Description** · **About Yami:**Foun ...
-
Franchise Hotel
3 weeks ago
IHG Eastvale, United States Full time_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . · _By clicking the apply button, you will be applyin ...
-
Licensed Practical Nurse
4 days ago
UNC Health Eden, United StatesDescription · Commitment Incentive: · Licensed Practical Nurse - Skilled Nursing Facility - Up to $7,500 may be offered. The commitment incentive will be distributed in four (4) payments over a two (2) year commitment and will be considered part of the referring employee's year ...
-
Lift Ops Attendant
1 week ago
Nordic Valley Eden, United States** Lift Ops Attendant** · **Job Category****:** Mountain Operations **Requisition Number****:** LIFTO001794 Showing 1 location **Job Details** · **Description** · **Essential Duties/Responsibilities:** · Ensure proper and safe loading and unloading of guests, using excellent ...
-
Grainger Mira Loma, United StatesAbout Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their opera ...
Customer Service Supervisor - Mira Loma, United States - Customs Goods LLC
Description
Job Description
Job DescriptionSummary/Objective:
In this role, the Customer Service Supervisor/Manager provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues, requests and handling complaints. This position will oversee the day-to-day operations within an assign function, and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education and Experience
Monday-Friday: 11:30am-9:30pm
