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Controls Specialist
5 days ago
Gaf Tampa, United States Full timeDescription · : Introduction · At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your t ...
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Controls Specialist
1 week ago
Gaf Tampa, United States Full timeDescription · : Introduction · At GAF, we cover more than just buildings. We cover each other. Under this roof, you will have the tools and resources you need to grow and develop in your career. You will experience our incredible culture and will be empowered to support your t ...
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Property Control Specialist
5 days ago
Hillsborough County Sheriffs Office Tampa, United States Full timeJob Description Summary · Perform administrative duties related to property and inventory control of organizational assets in accordance with applicable requirements.Job Description · Duties & Responsibilities · Note: Depending on assigned responsibilities, employees may perform ...
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Production Control Specialist
3 weeks ago
MiTek Tampa, United States Full timeDescription · MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable ...
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specialist - crowd control
3 days ago
Hard Rock Tampa, United StatesHard Rock - JobID: 55466 [Safety Officer / Security Guard] As a Crowd Control Specialist at Hard Rock, you'll: Monitor crowd dynamics and behavior; Ensure compliance with venue policies and safety regulations; Direct patrons to designated areas during events; Communicate effectiv ...
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Project Controls Specialist II
3 weeks ago
HNTB Tampa, United States Full timeWhat We're Looking For · At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. W ...
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Quality Control Specialist
3 weeks ago
Insight Global Tampa, United StatesManage the QC process -- number of pools, QC review, make sure reviews get done and look at results. Help assist with weekly QC reviews for the technicians -- couple hundred every week. Conduct daily technician performance checks by reviewing pool pictures, chemical data, and ser ...
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specialist - crowd control
1 day ago
Seminole Gaming Tampa, United StatesOverview: · Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features ...
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Inventory Control Specialist II
10 hours ago
Blue Origin Tampa, United StatesAt Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...
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Technical Control Specialist
4 weeks ago
General Dynamics Information Technology Tampa, United StatesJob Description:GDIT is looking for a Technical Control Specialist with experience restoring services in accordance with local and higher level policy. Experience performing patch/test services. Experience providing Tier 1 and Tier 2 support for all tech control devices. Ability ...
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Production Control Specialist
2 weeks ago
Blue Origin Tampa, United StatesAt Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers ...
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Quality Control Specialist
2 weeks ago
Insight Global Tampa, United StatesManage the QC process -- number of pools, QC review, make sure reviews get done and look at results. · Help assist with weekly QC reviews for the technicians -- couple hundred every week. · Conduct daily technician performance checks by reviewing pool pictures, chemical data, a ...
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PIH Health Tampa, United StatesADVANCED SURGERY CENTER OF TAMPA,is seeking a motivated PreOP PACU Registered Nurse to join our team.Advanced Surgery Center of Tampais a fast paced ASC environment committed to producing the highest quality work and experience forpatients and their families.JOB SUMMARYThe RN Pre ...
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PIH Health Tampa, United StatesADVANCED SURGERY CENTER OF TAMPA, is seeking a motivated PreOP PACU Registered Nurse to join our team. Advanced Surgery Center of Tampa is a fast paced ASC environment committed to producing the highest quality work and experience for patients and their families. · JOB SUMMARY · ...
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Industrial Automation Controls Specialist
1 week ago
REXEL Tampa, United States· The position of Industrial Automation Controls Specialist will be located at be based out of our Tampa, FL Location · Summary · The Industrial Automation Specialist position will be responsible for growing sales of Rockwell Automation/Allen Bradley PLCs, HMI, and software prod ...
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BodyHealth, LLC Dunedin, United StatesAt BodyHealth, we're not just a supplement company - we're pioneers of a wellness movement. Based in the vibrant Tampa Bay area, our journey has been nothing short of spectacular, with exponential growth in every channel. As a lifestyle brand deeply rooted in holistic health, we' ...
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Security Officer
2 weeks ago
Cascade Ventures Duran, United StatesIn Kiel, we are looking for up to 60 security personnel (m/f/d) - for use in plant and object security at a renowned customer company in a shipyard. · YOU do not yet have the necessary qualifications for the security industry? No problem. · We, the KÖTTER Academy Kiel, will prepa ...
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13J Fire Control Specialist
2 weeks ago
Army National Guard Plant City, United StatesJob Description · JOINT Automated Systems are tools that help provide strategic coordination and situational awareness at the tactical levels of combat. As a Fire Control Specialist, your primary responsibility will be to integrate and process information from multiple users by ...
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Siemens Industry, Inc. Tampa, United States Full timeHere at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thriv ...
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Purchasing Specialist
2 weeks ago
AMERICAN METALS SUPPLY LLC Tampa, United StatesAmerican Metals Supply is a growing metals distributor servicing the southeastern part of the USA with offices located in Tampa, FL. Company was formed by a highly experienced group of people with many years of exposure to the aluminum market. We have developed systems and contro ...
Quality Control Specialist - Tampa, United States - Blackstone Medical Services
Description
Job Description
Job Description**Job Title: Quality Control Specialist**
**Overview:**
As a Quality Control Specialist, your primary responsibility will be to ensure the highest standards of communication and service delivery by meticulously reviewing and analyzing sales representatives' calls. Through detailed evaluation and feedback, you will contribute to enhancing customer satisfaction, sales effectiveness, and overall organizational performance.
**Key Responsibilities:**
1. **Call Monitoring and Evaluation:**
- Listen to recorded or live sales calls to assess adherence to company policies, sales techniques, and regulatory compliance.
- Evaluate sales representatives' communication skills, product knowledge, and professionalism.
- Analyze call content for accuracy, completeness, and adherence to scripting guidelines.
2. **Quality Assessment:**
- Develop and utilize standardized evaluation criteria to assess call quality objectively.
- Identify areas for improvement in sales techniques, product knowledge, and customer interaction.
- Provide constructive feedback and coaching to sales representatives to enhance performance.
3. **Performance Reporting:**
- Compile and maintain comprehensive records of call evaluations, highlighting trends and areas of concern.
- Generate regular reports summarizing performance metrics, quality scores, and actionable insights.
- Communicate findings to relevant stakeholders, including sales managers and training teams.
4. **Training and Development Support:**
- Collaborate with training teams to develop training materials and resources based on identified performance gaps.
- Conduct targeted coaching sessions and refresher training to address specific skill deficiencies.
- Monitor the effectiveness of training initiatives through ongoing evaluation and feedback.
5. **Process Improvement:**
- Participate in cross-functional meetings to review processes and identify opportunities for optimization.
- Recommend enhancements to sales scripts, call handling procedures, and training programs based on quality assessment findings.
- Implement best practices and quality assurance protocols to drive continuous improvement.
**Qualifications:**
- Proven experience in a quality assurance or call monitoring role, preferably in a sales or customer service environment.
- Excellent listening, analytical, and problem-solving skills.
- Strong attention to detail and ability to maintain accuracy in fast-paced environments.
- Effective communication skills, both verbal and written, with the ability to deliver constructive feedback.
- Proficiency in using call monitoring software and productivity tools.
- Knowledge of relevant regulatory requirements and industry standards.
- Ability to work independently and collaboratively in a team environment.
