FT Customer Experience - Shepherdsville - Petlab Co.

    Petlab Co.
    Petlab Co. Shepherdsville

    3 days ago

    Description

    About the Role: As a Customer Experience Associate at Petlab Co., you will interact with customers through various communication channels including phone, email, and live chat.


    Your Responsibilities Include:



    • Providing exceptional customer service by addressing inquiries, concerns, and complaints in a timely and professional manner

    • Using critical thinking and problem-solving skills to resolve complex customer issues

    • Collaborating with other teams to improve processes and procedures for better customer experience

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