Remote Call Center Supervisor - Columbus, OH - TechOp Solutions International

    TechOp Solutions International
    TechOp Solutions International Columbus, OH

    1 week ago

    Description

    Contact Center Leader

    Our ideal candidate is a curious, efficient practitioner with supervisory experience and excellent communication skills. They should thrive in fast-paced environments, be comfortable working with agent teams and clients, and have a drive to bring excellence to their operating environment.

    Duties:

    • Improve overall performance by participating in various efforts.
    • Workforce managementSchedule managementQuality assurancePerformance managementsupervise agentsReinforce trainingCoachingDirect customer supportEngage with clientsRespond to requestsOther duties as assigned

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